Junior Cloud Administrator

**Job Overview**:
We are seeking a highly skilled and experienced IT Department Head with
strong communication skills, a technical background, and leadership
capabilities to manage our IT team and interact directly with clients in the USA.
infrastructure, ensuring the security and efficiency of our systems, and
maintaining compliance with relevant industry standards. The role requires an
in-depth understanding of cloud technologies (AWS), server management,
network security, managed IT services, and strong problem-solving capabilities.

**Key Responsibilities**:

- **Client Interaction**: Serve as the primary point of contact for clients in
the USA, ensuring clear and effective communication in English
regarding technical updates, support, and IT projects.
- T**eam Leadership**:Lead and manage the IT team, including mentoring,
providing guidance, and ensuring effective delivery of services and
projects.
- **Cloud Management**: Oversee cloud infrastructure, with a particular
focus on AWS, ensuring optimal performance, scalability, and cost
- effectiveness.
- **Server & Network Management**:Monitor, maintain, and troubleshoot
servers and networks to ensure smooth operations, including managing
backups, disaster recovery, and high availability solutions.
systems, ensuring protection from phishing, malware, and other threats,
while maintaining a robust backup and recovery strategy.
- **IT Audit & Compliance**:Conduct regular audits to ensure IT processes
are compliant with security regulations and best practices (GDPR, SOC2,
ISO 27001), ensuring readiness for internal and external audits.
- **Security & Firewalls**:Manage and configure network security systems,
including SOPHOS firewalls, Microsoft Sentinel, and Cisco switches,
ensuring proactive monitoring and mitigation of security risks.
- **Security Policies**: Develop, implement, and enforce IT security policies
and protocols to protect the organization from threats and vulnerabilities.Troubleshooting: Lead in diagnosing and resolving complex IT
infrastructure issues, ensuring mínimal downtime and service disruption.
- **Managed IT Service Processes**: Oversee and ensure best practices in
managed IT services, including service desk operations, incident
management, and client service-level agreements (SLAs).
- **Documentation**:Maintain thorough and accurate documentation for all
systems, processes, and procedures to ensure clarity and consistency in
IT operations.
- **Project Management**: Manage and coordinate IT projects from
inception to completion, ensuring timely delivery, budget compliance, and
meeting business goals.

**Key Qualifications**:

- **Education**: Bachelor’s degree in information technology, Computer
Science, or related field. (Master’s degree is a plus).
- **Experience: 5-7 years**of progressive experience in IT management,
with at least 3 years in a leadership role.
- **Technical Skills**:
oAWS: Proficiency in AWS cloud technologies (EC2, S3, VPC, RDS,
Lambda, etc.).
o**Server Administration**:Strong knowledge in managing
Windows/Linux servers, Active Directory, DNS, DHCP, and virtual
environments (VMware/Hyper-V).
protocols.
o**Security & Compliance**: Knowledge of security regulations,
compliance standards, and conducting IT audits.
oNetwork Management: Experience with SOPHOS firewalls,
Microsoft Sentinel, and Cisco switches.
o**Backup Solutions**: Expertise in implementing and managing
backup strategies for critical business systems.
- **Managed IT Services**: Hands-on experience managing IT service
processes, including ITIL best practices, incident management, and SLA
adherence.
- **Documentation**:Excellent ability to document IT processes, workflows,
and technical issues clearly and concisely.

**Required Competencies**:

- **Strong Communication Skills**:Fluent in English, with the ability to
clearly communicate complex technical information to both technical and
non-technical audiences, especially with international clients.
- **Leadership & Team Management**:Proven ability to manage and lead
an IT team, ensuring high performance and accountability.
- Problem Solving & Troubleshooting: Strong analytical and
troubleshooting skills, with the ability to handle complex and time
- sensitive issues.
- **Client-Focused**: Demonstrated experience working in a client-facing
role, understanding client needs, and delivering effective IT solutions.
- **Adaptability**: Willingness to work in any shift as required to support
clients across different time zones and meet the needs of the business.
- **Attention to Detail**: Ensure accuracy in all work, from technical
configurations to compliance audits and documentation.

**Preferred Skills**:

- ITIL or PMP certification for project management and service processes.
- Experience with SOC 2, ISO 27001, or similar security frameworks.
- Experience with advanced firewall configurations and network
architecture.

**Benefits**:

- Competitive salary based on experience
- Opportunities for professi