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Dispatcher

3 weeks ago

Amritsar District Punjab, India Glen Group of Companies Full time

**Accountabilities**:

- Managing schedules & dispatch of the guards on a computer software
- Calling the security guards on a regular basis to ensure their attendance and performance at job
- Route relevant information to other departments and locations as appropriate via Action Request
- Develop and maintain knowledge of Glen Group Operations
- Handle job duties in their appropriate priority with accuracy and efficiency
- Ensure information obtained or provided whether verbally or in writing is accurate and in keeping with policy and procedures
- Communicate effectively over the telephone with sensitivity and tact, respond to adverse situations (e.g., irate customers, high call volumes), and make sound judgment calls
- Work in a manner that protects one’s own health & safety as well as the safety of co-workers and others, and that is consistent with the law and with safe work practices and procedures

**Requirements**:

- Minimum 1 year of Canadian/US dispatch (tracking experience)
- Knowledgeable in using Microsoft programs
- Good verbal and written communication skills, courteous telephone manners
- Excellent problem-solving skills
- Team player as well as the ability to work independently
- Desire to meet and exceed pre-defined performance goals
- **We are looking for passionate individuals who share in the importance of our values: Caring, Customer Centered, adaptable and Teamwork and can live these values with us every day.**_

Pay: From ₹25,000.00 per month

Schedule:

- Evening shift
- Monday to Friday
- Morning shift
- Night shift

Application Question(s):

- Do you have dispatching experience?
- DO you have Customer Service experience?

Shift availability:

- Night Shift (preferred)
- Overnight Shift (preferred)
- Day Shift (preferred)

Work Location: In person