Customer Care Representative

7 days ago

Mumbai Maharashtra, India Ria Full time

Resolve product or service problems looking for the best solution to expedite a resolution.
- Follows up on unpaid bank deposits orders going to India and Sri Lanka.
- Follows up proof of payment requests for payments to India and Sri Lanka.
- Cancels rejected orders going to India and Sri Lanka following the correct cancellation process depending on the payment method of the order.
- Follows up and closes recalls of bank deposits payments.
- Recommend changes to management by analyzing the current status of payments going to India.
- Understand and adhere to privacy legislation and procedures.
- Contribute to the Customer Service team's goals.
- Keep up to date with relevant changes and information.
- Manage excellent relationships with all Ria's stakeholders, from customers to correspondents.
- Complete assigned tasks and shift responsibilities daily.
- Ensure call standards meet departmental quality requirements.
- Develop and maintain relationships throughout the organization between agents, correspondents, and staff.
- Report all incidents, hazards, and injuries promptly to the appropriate person.
- Participate in all WHS training and emergency evacuation drills as requeste
- Resolve product or service problems looking for the best solution to expedite a resolution.
- Follows up on unpaid bank deposits orders going to India and Sri Lanka.
- Follows up proof of payment requests for payments to India and Sri Lanka.
- Cancels rejected orders going to India and Sri Lanka following the correct cancellation process depending on the payment method of the order.
- Follows up and closes recalls of bank deposits payments.
- Recommend changes to management by analyzing the current status of payments going to India.
- Understand and adhere to privacy legislation and procedures.
- Contribute to the Customer Service team's goals.
- Keep up to date with relevant changes and information.
- Manage excellent relationships with all Ria's stakeholders, from customers to correspondents.
- Complete assigned tasks and shift responsibilities daily.
- Ensure call standards meet departmental quality requirements.
- Develop and maintain relationships throughout the organization between agents, correspondents, and staff.
- Report all incidents, hazards, and injuries promptly to the appropriate person.
- Participate in all WHS training and emergency evacuation drills as requested.

**Other**
- Other duties, special projects, and special reporting as assigned without extra remuneration. These duties may include helping other Care hubs when needed.
- At least 2 years in Customer service roles
- Experience using Zendesk.
- Multinational experience is desirable.
- Proficient in English with exceptional written skills
- Self-Motivated and ability to work independently.

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