Cust Svc Rep Ii

2 weeks ago


Bengaluru, India Johnson Controls Full time

**Job Details**

**Tyco Integrated Security**

**_Global Service Support Specialist _**:
**JOB PROFILE**:
**_Summary: _**

The Global Service Support Specialist is responsible for supporting the Global Service Program Manager in handling global maintenance contracts for Tier 1 customers. This includes presales initiatives, onboarding of new customers, and post-sales contract management. The specialist will serve as an intermediary and facilitator between customers, local service teams, and Global Strategic Account Managers. The most important part of this role is to track service issues through to completion and keep the customer apprised of progress or resolution.

**_Duties and Responsibilities: _**

**_Shift Timings: _**2 PM to 11 PM

**_Requirements: _**
- Education: _High school diploma or equivalent required
- Experience: _2 years sales support experience in fast-paced environment requiring multi-tasking, project coordination, sales support and high level customer service preferred.
- Skills: _Demonstrated project coordination or project coordination skills

Ability to work effectively in a highly diverse environment; must be able to understand, respect and interact with others with a wide range of cultural differences.

Strong English skills would be required.

Ability to remain professional and positive with difficult or negative customers or colleagues

Excellent customer service and problem solving skills and sense of urgency

Ability to adapt to changing priorities, work with mínimal supervision with high level of attention to detail

Excellent written and verbal communications

Ability to effectively and efficiently handle multiple priorities



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