Call Center Executive

4 days ago

Mazgaon Dock Mumbai Maharashtra, India Cambay Tiger Full time

Cambay tiger is looking for the Call Center Executive role.

**Location**: 203 Ground Floor, Tarvotti Bhavan, P D'Mello Rd, Indira Docks, Mumbai Port Trust, Mazgaon, Mumbai, Maharashtra 400001
**Contact No**: 8980012552

**Key Job Responsibilities:Inbound**:

- Respond to customer inquiries in a professional manner.
- Handle and resolve customer complaints efficiently.
- Provide accurate information about products and services.
- Identify and escalate priority issues for quick resolution.

**Outbound**:

- Use prepared sales scripts to persuade potential customers to make purchases.
- Collect and verify customer information.
- Generate potential customer leads.
- Perform data entry and maintain customer databases.
- Keep detailed records of telephonic interactions, orders, and customer accounts.

**Experience Required**:

- **Total Experience**: 1 to 3 years
- **Profile-Specific Experience**: Proven track record of meeting sales targets over the phone.

**Educational Qualifications**:

- Undergraduate or Graduate.

**Profile-Specific Requirements**:

- Excellent communication skills in both English and Hindi.
- Clear and engaging voice tone over the phone.
- Strong persuasion skills.
- Good understanding of Call Center operations.
- Customer service-oriented approach.

**Benefits**:

- Work in a supportive and dynamic environment.
- Opportunity for growth based on performance.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹18,000.00 - ₹22,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)

**Language**:

- English (required)

Willingness to travel:

- 25% (preferred)

Work Location: In person

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