Customer Service Associate

2 days ago

Bhopal Madhya Pradesh, India 10xgrowthaccelerator Full time

**Job Title: Customer Support Executive**
**Location**: Work From Office
**Process**: Voice / Non-Voice (Inbound & Outbound)
**Shift**: Rotational
**Working Days**: 6 days/week
**Week Off**: 1 rotational off
**Salary**: ₹18,000 - ₹24,000 per month

Eligibility Criteria:

- Good communication skills in English and Hindi
- Basic computer knowledge required

Roles & Responsibilities:

- Handle inbound and outbound calls/chats in a professional and courteous manner
- Assist customers with queries, complaints, and service-related issues
- Provide accurate and timely information to ensure customer satisfaction
- Maintain records of customer interactions in the system accurately
- Escalate unresolved concerns to the relevant department promptly
- Meet daily/weekly performance targets and follow company guidelines

Pay: ₹14,000.00 - ₹24,000.00 per month

**Benefits**:

- Provident Fund

Ability to commute/relocate:

- Bhopal, Madhya Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Language**:

- English (required)

**Location**:

- Bhopal, Madhya Pradesh (required)

Work Location: In person

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