Cluster Reservation Executive
2 weeks ago
The Reservations Executive is responsible for handling all reservation inquiries and ensuring efficient and accurate booking processes for Akoya Hotels. This role plays a crucial part in maximizing revenue and providing exceptional customer service to guests. The Reservations Executive embodies Akoya's commitment to boutique luxury and 5-star service.
**Responsibilities**:
- Process reservations accurately and efficiently, ensuring all guest information is entered correctly.
- Provide detailed information about Akoya Hotels, including room types, amenities, rates, and special offers.
- Upsell and cross-sell hotel services and amenities to maximize revenue.
- Manage and update room availability and inventory.
- Process cancellations and modifications according to hotel policies.
- Respond promptly and professionally to guest inquiries and requests.
- Maintain accurate records of reservations and guest information.
- Collaborate with other departments, such as Front Office and Sales, to ensure seamless guest experiences.
- Monitor and analyze reservation trends and patterns.
- Assist with the preparation of reports and forecasts.
- Adhere to Akoya Hotels' brand standards and service procedures.
- Maintain a thorough knowledge of Akoya Hotels' products and services.
Pay: From ₹25,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Flexible schedule
- Food provided
- Health insurance
- Provident Fund
Schedule:
- Rotational shift
Supplemental Pay:
- Performance bonus
- Shift allowance
Ability to commute/relocate:
- HITEC City, Hyderabad, Telangana: Reliably commute or willing to relocate with an employer-provided relocation package (preferred)
Willingness to travel:
- 25% (preferred)
Work Location: In person
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