Customer Support Associate

1 week ago

Kochi, India Chris Johnson Business IT Solutions Full time

**Roles & Responsibilities**:

- Work directly with customers via telephone to describe products and/or services in order to persuade potential and current customers to purchase new products and/or services.
- Educates customers on product offerings and services to improve their "on-line presence" and explains pricing and answers questions from customers building value in the customer relationship.
- Follows up with customer via telephone following initial contact.
- Identifies customer issues and provides appropriate solutions via up sell of additional products and or services and obtains customer commitment and facilitates delivery of product.
- Continued product education to better service customer calls.
- Maintains accurate daily record in tracker.

**Requirements**:

- Minimum 2+ years’ experience of International Voice Process (BPO) in a high volume, fast paced environment.
- Strong customer service and tele calling skills.
- Experienced with Web Based Applications and Windows.
- Ability to manage sensitive and critical client information.
- Excellent verbal and written communication skills.
- Problem solving and decision-making skills.
- Superior closing skills.
- Ready to work in night shifts (Rotational)

**Salary**: From ₹16,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Morning shift
- Night shift
- Rotational shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Kochi, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer support: 2 years (preferred)
- Customer service: 2 years (preferred)

**Language**:

- English (required)

**Speak with the employer**
+91 8139898400

  • Customer Support Associate

    2 weeks ago

    Kochi, India Ellix Hr Consulting Full time

    **We are Hiring Customer Support Associate** **Minimum 3 - 8 years of Experience in handling Customer and Sales function in retail sector, preferably, luxury segment.** **Qualification - MBA / Any Graduates** **Location - Kochi** **Roles & Responsibilities** **1: Customer Service Support** - **Support to develop business through online or offline (leads...

  • Customer Support Associate

    6 days ago

    Kochi, India Kolo Full time

    As a Customer Support Associate, you will be required to: 2. Engaging and assisting customers such as home renovators, service providers, and manufacturers on a daily basis via various communication channels. 3. This is a hybrid customer service model that will give you exposure to the best of inside sales and customer support. 4. Communicating with and...

  • Customer Support Associate(Female)

    1 week ago

    Kochi, India Affable Management Services Full time

    Position : Customer Support Associate Location : Muvattupuzha Roles & Responsibilities: - Handling Social Media, Instagram, Facebook etc. - Promote online sales through social Media Experience : 1 Year relevant experience in social media handling Gender : Female Qualification : Any Graduate Salary : 10000 Per Month Accommodation fee will be paid by...

  • Customer Support Associate

    2 weeks ago

    Kochi, Kerala, India Glory Power Solutions Pvt Ltd Full time

    Designation : Customer Support Associate Location : Cochin, Kerala Educational qualification : Graduate Experience : Both Freshers and Experienced can apply Freshers preferable Experience in Domestic process is also considered Shift : Rotational Shift and Rotational Week offs 5 days of working Salary : 15K to 25K Basic technical skills will be an...

  • Customer Support Associate

    2 weeks ago

    Kochi, Kerala, India Glory Power Solutions Pvt Ltd Full time

    Designation : Customer Support Associate Location : Kochi, Kerala Educational qualification : Graduate Experience : Both Freshers and Experienced can apply Freshers preferable Experience in Domestic process is also considered Shift : Rotational Shift and Rotational Week offs 5 days of working Salary : 15K to 23K Basic technical skills will be an...

  • Customer Support Associate-luxury Segment

    6 days ago

    Kochi, India Soldat Global Technologies Full time

    **Customer Support Associate** Role Summary **:Responsible to ensure high quality customer satisfaction of online customers.** Experience**:2-4 years of Experience handling Customer and Sales function in retail** **sector, preferably, luxury segment.** Roles &Responsibilities: KRA 1: Customer Service Support - Support to develop business through online...

  • Customer Support Associate

    1 week ago

    Kochi, India Ellix HR Consulting Full time

    Support to develop business through online or offline (leads conversion). customer support. - Maintain accurate records and document related to customer service actions and discussions. - Customer service - communication skills

  • Customer Support Associate

    6 days ago

    Kochi, Kerala, India Glory Power Solutions Pvt Ltd Full time

    We are hiring for Customer support Associate (Voice) Qualification - Any Degree Location : Kochi (WFO) Shift : Rotational, 5days of working, Rotational week off Age : 23-35 **Roles & Responsibilities**: - Answer phone to respond to drivers/customers inquiries w.r.t Shipping and Delivery. - Assist Drivers with the latest update on customer's...

  • Customer Support Associate

    7 days ago

    Kochi, India Talent Mind Consultancy Full time

    Support to develop business through online or offline (leads conversion). - Adherence service procedures, policies and standards. - Monitor on time delivery of product purchased by online customers. - Achieve the target assigned. - Verify all the online sale (Transaction paid/ Fraud alert). - Keep focus on customer experience throughout interactions. -...

  • Customer Support Executive

    2 weeks ago

    Kochi, India Spicebasket Full time

    **Responsibilities** - Answering customer inquiries, scheduling meetings, and sales appointments, and following up with customers about their order status. - Compiling a daily list of sales leads, delegating leads to the sales department, and providing sales data and guides to the sales department. - Creating and processing orders in a timely manner,...