Customer Support Associate-luxury Segment

13 hours ago

Kochi, India Soldat Global Technologies Full time

**Customer Support Associate**

Role Summary **:Responsible to ensure high quality customer satisfaction of online customers.**

Experience**:2-4 years of Experience handling Customer and Sales function in retail**

**sector, preferably, luxury segment.**

Roles &Responsibilities:
KRA 1: Customer Service Support
- Support to develop business through online or offline (leads conversion).
- Adherence service procedures, policies and standards.
- Monitor on time delivery of product purchased by online customers.
- Achieve the online sales target assigned.
- Verify all the online sale (Transaction paid/ Fraud alert).
- Keep focus on customer experience throughout interactions.

KPIs
- Lead conversion rate.
- Adherence to Customer Service SOP.

KRA 2: Customer Enquiry and Updates

customer support.
- Follow up the customers on enquiry.
- Re-reach customer for new update and follow up for further business development.
- Collect testimonials from customers.
- Coordinate with CSM for customers issues and follow problems through to resolution.

KPIs
- Turnaround time to resolve customer complaints and queries.
- Customer satisfaction level.

KRA 3: Record Management
- Maintain accurate records and document related to customer service actions and

discussions.

KPIs
- Accurate record management.

**Salary
- 15k-20k**

For more details

Monika

8754855355

Please click the below link to get all details through WhatsApp

**Salary**: Up to ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance

Schedule:

- Day shift
- Fixed shift

Supplemental pay types:

- Performance bonus
- Shift allowance
- Yearly bonus

Ability to commute/relocate:

- Cochin, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 2 years (preferred)
- Customer service: 2 years (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 8754855355

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