Operation Executive

5 days ago


Bhopal, India ZOC Technologies Pvt. Ltd. Full time

JD for Operation Executive

1. Resolve product-related issues by determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

2. Work independently and efficiently to meet defined SLA.

3. Having an occasional word with users to gauge their satisfaction levels & requesting them to put Google reviews.

4. Managing all communication supposed to reach our learners is disbursed on time, as per marketing or related team's instructions, like providing e-learning, e-books or sharing Training schedules.

5. Escalating critical issues to management or related teams for immediate resolutions.

6. Execution of exams as per the Policy.

7. Discussing with all the Trainers & vendors who are involved in Exam execution, about all exams & getting all exams executed

Desired skills:
1. Experience of 1-2 years in Client handling / Customer Experience from operations perspective.

2. Should be willing to work on Sunday ( Saturday off).

3. Excellent communication skills (verbal & written) with a flair for problem-solving.

4. Good working experience on MS Excel, Word, Google sheets, CRM, etc

Salary : - 10-12k Per Month

Position : 1

Gender : Female

Note: This is a Work from Office Job.

Location - Near Chunabhatti, Bhopal

**Salary**: From ₹10,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)

**Speak with the employer**
+91 +91 7700959419



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