Associate - Student Services

5 days ago

Ahmedabad, India Narsee Monjee Institute of Management Studies (NMIMS) Full time

**JOB DESCRIPTION**

**Job title**:_Associate - Student Services _

**Department**:Sales

**Purpose**
- An Associate - Student Service is an important role within sales team. Provide support and ensure proper service. This position also requires local travel and help sales teams to be more effective. They help departments implement and execute key business strategies.

**Duties & Responsibilities**
- Manage all Service Requests and Challenges at local centers
- Ensure first class service experience for existing students
- Be part of the Sales team and liaison with local centers for sales and services
- Be able to coordinate with various departments internally to get all issues resolved and also be able work with sales team to drive registration and re-registrations
- Aggressively Pursue targets set for the year
- Be able to soak and manage Pressure
- Reports to RM/AM/TM of locations
- Will work / liaison with various departments within NGASCE to provide services to students
- This position will require local travel 35% of the time

**Qualification**
- Graduate

**Experience**
- Minimum of 5+ years in successful sales and services preferably with Telecom, Financial Services and/or Education Industry
- Should have strong local connect in the Geography they operate in
- Be extremely service oriented and drive internal teams to provide first class experience to students

**Skills & Abilities**
- Good written and verbal communication & analytical skills
- Active listening
- Negotiation
- Time management
- Knowledge of Local language
- Knowledge of computers/office software for communication and report preparation

In 1981, Shri Vile Parle Kelavani Mandal (SVKM) established Narsee Monjee Institute of Management Studies (NMIMS) to meet the growing demand for management education. In 2003, NMIMS was declared a deemed to be university under Section 3 of the UGC Act 1956. The Vision of the University is to be a globally admired University by 2030. The Mission of NMIMS is to emerge as a Centre of Excellence, best in class in India and Asia and yearning to be the best in the world by 2030.

With the legacy of 40 years, NMIMS has grown to being not only one of the top-10 B-schools in India but also emerged as a multi-disciplinary, multi-campus University at Mumbai, Navi Mumbai, Indore, Shirpur, Dhule, Bengaluru, Hyderabad and Chandigarh and seventeen constituent schools that include Management, Family Business, Engineering, Pharmacy, Architecture, Commerce, Economics, Law, Science, Liberal Arts, Design, Performing Arts, Mathematical Science, Agricultural Science, Hospitality Management, Branding & Advertising and Distance Learning. In addition, we have nine Centres of Excellence as well at the University.

The consistent academic quality, research focus, faculty from top national and global institutes and strong industry linkages at NMIMS have placed it amongst the nation's prime centres of educational excellence and research today. More than 17000 students and about 750 full-time faculty members, 10 faculty members with Fulbright Scholarship and Humboldt International Scholarship for post-doctoral researchers are part of India's most sought after academic community.

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