Growth & Partnerships Officer - Gaya

**Job Title**: Enterprise Development Officer

**Key Responsibilities**:

- **Product Demonstrations and Presentations**:

- Lead insightful and engaging product demonstrations of HIMS software for potential clients, clearly highlighting its advanced features, benefits, and tailored solutions to address the unique needs of each client.
- **Implementation and Integration Support**:

- Provide hands-on support in the seamless implementation of HIMS software across client hospitals and healthcare organizations, ensuring smooth integration with existing systems and processes, minimizing downtime, and maximizing operational efficiency.
- Collaborate closely with the team to proactively address and resolve any technical or operational challenges, ensuring client satisfaction and continued success.
- **GAP Analysis and Process Improvement**:

- Contribute actively to the comprehensive GAP analysis process at client sites, helping identify performance gaps and recommending actionable solutions to optimize workflows, improve efficiencies, and enhance overall service delivery.
- **Process Enhancement & NABH Standards Integration**:

- Support clients in streamlining internal processes while ensuring the effective integration of NABH standards, helping them meet national quality standards and compliance protocols to improve patient care and operational outcomes.
- **Training and Skill Development**:

- Assist in delivering high-quality training sessions for doctors, healthcare staff, and administrators on the effective use of HIMS software, empowering them with the knowledge to maximize the software's features.
- Provide guidance on the implementation and adherence to NABH protocols, ensuring healthcare organizations maintain the highest quality standards and regulatory compliance.
- **Client Profiling and Corporate Empanelment**:

- Support the creation and maintenance of detailed client profiles, ensuring accuracy and completeness for corporate empanelment processes, thereby strengthening partnerships and enhancing client relations with healthcare providers.
- **Customer Service Excellence**:

- Foster a customer-first approach by delivering exceptional customer service, responding promptly to client inquiries, and resolving issues efficiently, thereby ensuring long-term customer loyalty and high satisfaction levels.
- **Reporting, Monitoring, and Feedback**:

- Regularly prepare and submit detailed progress reports to the Reporting Officer, highlighting key activities, client interactions, milestones, and the status of ongoing projects, providing critical insights into the team’s performance and client engagement.

**Required Qualifications**:

- Demonstrated experience in business development, sales, or customer support, ideally within the healthcare or software sectors, with a strong understanding of client management.
- Familiarity with HIMS software and a deep knowledge of NABH protocols is highly advantageous.
- Excellent communication, presentation, and interpersonal skills, with a proven ability to build strong relationships and effectively communicate technical information to non-technical clients.
- Ability to work both independently with mínimal supervision and collaboratively within a team, ensuring a seamless workflow and delivery of exceptional results.
- Strong problem-solving capabilities, a solution-oriented mindset, and a customer-centric approach to managing client needs.
- Proficiency in using Microsoft Office Suite, CRM software, and other tools necessary for managing client relationships, reporting, and tracking progress.
- Flexibility and willingness to travel to client locations as required to provide on-site support and hands-on assistance, ensuring the successful implementation and ongoing support of the software.

Pay: ₹45,000.00 - ₹150,000.00 per month

**Benefits**:

- Commuter assistance

Schedule:

- Day shift

Supplemental Pay:

- Commission pay

Work Location: In person