Service Support

4 days ago

Mumbai Maharashtra, India KBM ENGG Full time

This position reports directly to the IT Infrastructure Manager, Marine, and focuses on support and projects to our vessels.

Job Responsibilities include:
Monitor and respond to vessel and office tickets in the IT ticket system.

Provide support to vessels and prepares IT requirements for delivery of new vessels based on established hardware guidelines.

Provides day-to-day administration of IT services as it relates to vessel IT operations including but not limited to software under our support guide, satellite connectivity, servers, storage, networking, operating systems and core network services DNS, DHCP, etc.

Resolve ship problems: based on their complexity and/or urgency, oversee ship IT issues. Scope covers all vessel infrastructure tier 3 of IT systems.

Escalate problem ticket to Tier-3 level support - Infrastructure and Business Applications.

User support and IT training in the Hong Kong office

Plan and schedule IT ship visits in consultation with the Manager

Visit ships to resolve IT issues and audit active configurations for compliance with Enterprise standard.

Develop and document systems and procedures.

Rotation and available on-call for 24/7 IT emergency as required.

Diploma in IT or certifications such as MTA, CompTIA A+, CCENT/CCNA, VCA or equivalent experience

Basic knowledge of DNS, DHCP, TCP/IP, LAN & WAN concepts

Knowledge and experience with Windows 7-11, Windows Server 2012-19, and Active Directory

Virtualization knowledge (Hyper-V, VMWare) and Cloud technology (Azure)

Hands-on experience with Fortinet and Aruba

Fast learner with demonstrated willingness to learn.

Team player who is self-driven and organized

Good communication and interpersonal skills

Attention to detail.

Two or more years of experience in an IT role

Additional desired qualifications:
Previous experience in shipping industry is an asset.

Familiarity or experience with IoT is an asset.

Experience with scripting such as PowerShell an asset

Job Demand/Physical Requirements

Must have a valid passport with at least six months validity.

No known restrictions preventing entry into foreign countries.

Able to lift 10 kg.

Sufficient mobility to complete cabling and setup tasks

Required to travel to attend vessels periodically.

This is a 24/7 environment and availability via mobile outside of office hours is occasionally required.

For Travel

SSML would cover airfare, hotel, and visa costs, and a per diem of $60USD for meals, incidentals etc. for days spent at shipyard.

Time for air flight would be covered at standard hourly rate

**Job Type**: Temporary
Contract length: 12 months

Pay: ₹80,000.00 - ₹95,000.00 per month

**Benefits**:

- Health insurance

Day range:

- Monday to Friday

Shift:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 6 years (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

  • Relief Support Worker

    4 days ago

    Maharashtra, India Creative Support Full time

    Job Reference: 89105 Posted: Wednesday 24th September 2025 Closing Date**:Thursday 9th October 2025** **£12.30 per hour** **Northenden MH** **Relief/Bank** We are looking for caring, flexible and motivated Relief Support Workers to provide person centred care and support to adults with mental health needs in Northenden, Greater Manchester. You will...

  • Korean Language Service Desk Support

    5 days ago

    Mumbai, Maharashtra, India Navayuga Consultancy Service Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Required Skills and QualificationsLanguage Proficiency: Fluent in both English and Korean is essential, notes an L1 Support Co-Ordinator (Korean Language) Technical Skills: knowledge of operating systems, computer hardware & Software, and networks. Proficiency in MS 365, Active Directory and Outlook is also important.Communication Skills: Excellent verbal...

  • Relief Support Worker

    1 week ago

    Mumbai, Maharashtra, India Creative Support Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Job Reference: 89105Posted: Wednesday 24th September 2025Closing Date: Thursday 9th October 2025£12.30 per hourNorthenden MHRelief/BankWe are looking for caring, flexible and motivated Relief Support Workers to provide person centred care and support to adults with mental health needs in Northenden, Greater Manchester. You will need to be committed to...

  • Service Support Coordinator

    6 days ago

    Mumbai, Maharashtra, India Beckman Coulter Life Sciences Full time

    Beckman Coulter Life Sciences’ mission is to empower those seeking answers to life’s most important scientific and healthcare questions. With a legacy spanning 80+ years, we have long been a trusted partner to our customers, who are working to transform science and healthcare with the next groundbreaking discovery. As part of our team of more than...

  • Sales Service Support Coordinator

    2 days ago

    Mumbai, Maharashtra, India Brainwonders Full time

    **Company Description** Company Description** Brainwonders - India's Largest Career Counselling Company 450+ Education Institutes use the Brainwonders Services 80+ Corporate Connects Winner of many numerous national and regional awards in the field of counselling and career guidance **At Brainwonders, we are proud to be India’s largest career...

  • Customer Support Executive

    6 days ago

    Dadar, Mumbai, Maharashtra, India Apogee Service Pvt. Ltd Full time

    **Voice Process** **Profile - Customer Support** **Qualification - HSC /Graduation** **Must have 6 month experience in customer Service** **Shift - Day shift** **Salary - 22 K - 25K** **Immediate Joiner required.** Pay: ₹23,000.00 - ₹25,000.00 per month Schedule: - Day shift - Rotational shift Work Location: In person

  • Service Support Coordinator

    6 days ago

    Mumbai, Maharashtra, India Beckman Coulter Life Sciences Full time

    Beckman Coulter Life Sciences’ mission is to empower those seeking answers to life’s most important scientific and healthcare questions. With a legacy spanning 80+ years, we have long been a trusted partner to our customers, who are working to transform science and healthcare with the next groundbreaking discovery. As part of our team of more than...

  • Customer Service

    1 week ago

    Navi Mumbai, Maharashtra, India Apogee Service Pvt. Ltd Full time

    **Profile - Customer service (Outbound)** **Qualification - Graduaton** **Must have Good Communcation Skill.** **Must have 6 month experience on Calling profile.(Telecalling/Customer support/Telesales etc.)** **Looking for Immediate Joiners.** **Shift - Day Shift** **Location - Navi Mumbai** **Job Types**: Full-time, Permanent Pay: ₹18,000.00 -...

  • Customer Service

    4 days ago

    Mumbai, India Tech Mahindra business service Full time

    **Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. -...

  • Customer Support

    10 hours ago

    Mumbai, Maharashtra, India Apogee Service Pvt. Ltd Full time

    Job description Profile - customer support ( voice) **Qualification - Graduation Fresher/ HSC + 6 month customer support** **Must have excellent communication skill in english.** Location - Thane Shift - Rotational 5 days working, 2 rotational off Cab provided **except** these boundaries. Kalwa, Mumbra, Dombivali, Thakurli, Kalyan, Govandi,...