Hotel Reservation Executive

2 days ago


Industrial Area Sector, India Mango Grove Hotel Full time

**Job Summary**:
The Hotel Reservation Executive will operate the front desk and assist guests with inquiries and other needs during registration, stay, and checkout.

**Duties/Responsibilities**:

- Efficiently manages the operations of the front desk, ensuring mínimal time is required for check in and checkout.
- Warmly and professionally welcomes all guests.
- Directs guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping.
- Treats requests with professionalism, tact, and a courteous manner.
- Ensures prompt delivery of final bills to guests.
- Ensures the lobby and shared areas are neat and orderly.
- Maintains knowledge of hotel policies including room rates, discounts, special offerings, and community events.
- Maintains knowledge of upcoming events, local area, and hotel offerings.
- Performs other related duties as assigned.

**Required Skills/Abilities**:

- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills including dealing with difficult and rude patrons.
- Excellent organizational skills and attention to detail.
- Familiarity with local area with the ability to provide directions and maps to local attractions and destinations.
- Proficient with Microsoft Office Suite or related software.

**Education and Experience**:

- High school diploma or equivalency required.
- At least one year of experience with the hotel required.

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Food provided
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift


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