Tele Sales Executive

2 weeks ago

Gopalpura Jaipur Rajasthan, India Bhandari Hospital and Research Center Full time

Key Responsibilities:

- **Answering Calls**: Managing both incoming and outgoing calls related to healthcare services.
- **Appointment Scheduling**: Scheduling appointments for various medical services, such as doctor consultations or diagnostic tests.
- **Providing Information**: Answering patient queries about services, procedures, and costs.
- **Following Up**: Following up on patient requests, appointment reminders, and other related inquiries.
- **Referral Management**: Directing callers to the appropriate medical professionals or departments based on their needs.
- **Record Keeping**: Maintaining accurate records of call interactions, patient information, and follow-up actions.
- **Billing Assistance**: In some cases, assisting with basic billing inquiries or directing callers to the billing department.
- **Patient Support**: Addressing patient concerns and providing information to help them navigate the healthcare system.
- **Generating Leads**: Identifying potential patients and guiding them towards the hospital's services.
- **Customer Relationship Management**: Building rapport with patients and maintaining a positive relationship.

Skills Required:

- **Communication Skills**: Excellent verbal communication skills are essential for clear and effective interaction with patients.
- **Active Listening**: The ability to listen attentively to patient needs and concerns is crucial.
- **Empathy and Patience**: A compassionate and patient demeanor is important when dealing with individuals in healthcare settings.
- **Problem-Solving Skills**: The ability to analyze situations and provide appropriate solutions is valuable.
- **Organization Skills**: Efficiently managing call logs and patient information is essential.
- **Product Knowledge**: Understanding the hospital's services and offerings is necessary to provide accurate information.
- **Sales Skills (if applicable)**: If the role includes lead generation, sales skills may be required.
- **Ability to Work Under Pressure**: Healthcare settings can be busy, so the ability to handle a fast-paced environment is important.
- **Adaptability**: Being able to adapt to different patient needs and communication styles.
- **Teamwork**: Working effectively with other healthcare professionals to ensure patient care.

Pay: ₹10,000.00 - ₹18,000.00 per month

**Benefits**:

- Cell phone reimbursement

Work Location: In person

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