Customer Service Partner, South Asia

**Location**:
Mumbai, MH, IN

**Department**:
Advertiser Solutions

**PubMatic (Nasdaq**: PUBM) is an independent technology company maximizing customer value by delivering digital advertising’s supply chain of the future.

PubMatic’s sell-side platform empowers the world’s leading digital content creators across the open internet to control access to their inventory and increase monetization by enabling marketers to drive return on investment and reach addressable audiences across ad formats and devices.

Since 2006, our infrastructure-driven approach has allowed for the efficient processing and utilization of data in real time. By delivering scalable and flexible programmatic innovation, we improve outcomes for our customers while championing a vibrant and transparent digital advertising supply chain.

PubMatic is looking for a Client Services Partner (CSP) to join our GTM Team in India. Working out remotely from Mumbai, CSP will be a fundamental part of our Advertiser Solutions setup, focused on delivering best-in-class customer service to our agency partners

In this role you will serve in a proactive role in monitoring, tracking, and delivering programmatic executions, including reporting, assessing performance and optimizing accordingly. This role will also lead troubleshooting for various technical issues that may arise with demand partners while championing PubMatic’s platform capabilities.

**Responsibilities**:
Provide excellent customer service and end-to-end support to our programmatic demand partners and internal stakeholders

Set up campaigns/deals on PubMatic console and liaise with the agency planners & traders for proper execution and delivery

Manage/optimize PMPs and data deals on the demand side including deal troubleshooting & technical issues

Help build technical documents and FAQs to document new developments and best practices for PMP

Assist in compiling details for SPO responses and publisher lists for PMP’s

Assist clients with PMP setup, troubleshooting, and prepare regular campaign reporting and analysis

Understand customer goals and key performance metrics and advise on an optimum mix of pubs and products

Work with the programmatic traders at agencies to help upsell/cross-sell existing PMPs

Be a central point of coordination between the publishers and buyers

Assist in sales efforts by regularly visiting agencies/DSPs to counsel programmatic traders on best practices and product trainings

Work alongside the Ad Solutions Director/Manager to establish and grow demand partner relationships.

Coordinate with internal and external parties to test new product offerings and build best practices on execution

**Qualifications**:
3-5 years in digital advertising, preferably in a programmatic role at an agency, trading desk, publisher or technology company

Strong understanding of programmatic advertising including pricing models, ad optimisation, SSPs, DSPs, RTB, Agency Trading Desks & Private Marketplaces

Understanding of & experience in online ad serving concepts (CPM/CPA/RTB/ROI), video, mobile, RTB, programmatic buying

Familiarity with programmatic advertising technology and its evolution in India.

Analytical skills combined with great problem-solving abilities

Strong written and oral communication skills, presentation and negotiation skills

Ability to work collaboratively in a team environment while also delivering results with mínimal supervision

High energy, self-motivated and passionate about working in a fast paced start up environment

**Return to Office**: PubMatic employees throughout the global have returned to our offices via a hybrid work schedule (3 days “in office” and 2 days “working remotely”) that is intended to maximize collaboration, innovation, and productivity among teams and across functions.

**Benefits**: Our benefits package includes the best of what leading organizations provide, such as stock options, paternity/maternity leave, healthcare insurance, broadband reimbursement. As well, when we’re back in the office, we all benefit from a kitchen loaded with healthy snacks and drinks and catered lunches and much more

**Diversity and Inclusion**: PubMatic is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.