Customer Support Associate

Customer Support Associate **Job Description**: **Responsibilities**: - Receive and make phone calls to address client inquiries, provide information, and assist with resolving issues. - Engage in live chats with clients to address their queries, provide guidance, and offer support. - Interact with clients in a friendly and professional manner, building...

**Customer Support Associate - Roles & Responsibilities** As a Customer Support Associate, you will play a crucial role in delivering a seamless support experience to students, parents, and educators. Your responsibilities will include:  **Voice Support (Calling)** - Handle inbound and outbound calls to address customer queries, feedback, and support...

Role Proficiency: Outcomes: - Identify the problem patterns and suggest better resolution techniques - Optimise efficiency cost and quality by identifying opportunities for automation/process improvements - Assist Lead 1 - Production Support on troubleshooting and Issue resolution; begin demonstrating Lead 1 capabilities in making critical decisions -...

Dealing with customer queries on a range of issues e.g. access issues, entitlement setups, licensing queries, account USER ID, messages not being sent, troubleshooting, coordination etc - Provision of technical support for Cellx products. This will include authentication using the various authentication systems e.g. CRM, Reviewing the account history, -...

Send your resume to Customer Support Engineer ( Service Engineer )Designation : Service EngineerLocation : NashikDetails : Read MoreCustomer Support EngineerDetails: This is an urgent requirementMinimum Qualification: BSc, Diploma or B.E.Technical Skills: Hardware, networking, software setup, and maintaining smooth, secure IT operations.Experience: 0-3...

Job Responsibilities: -They are responsible for the following duties and responsibilities: Responding promptly to customer inquiries through various channels such as phone, email, and social media Understanding customer needs and providing appropriate solutions and attention Providing feedback on the efficiency of the customer service process and...

Job Responsibilities: -They are responsible for the following duties and responsibilities:  Responding promptly to customer inquiries through various channels such as phone, email, and social media  Understanding customer needs and providing appropriate solutions and attention  Providing feedback on the efficiency of the customer service process and...

Job Responsibilities: -They are responsible for the following duties and responsibilities:  Responding promptly to customer inquiries through various channels such as phone, email, and social media  Understanding customer needs and providing appropriate solutions and attention  Providing feedback on the efficiency of the customer service process and...

Job Responsibilities: - They are responsible for the following duties and responsibilities:  Responding promptly to customer inquiries through various channels such as phone, email, and social media  Understanding customer needs and providing appropriate solutions and attention  Providing feedback on the efficiency of the customer service process...

Job Responsibilities:- They are responsible for the following duties and responsibilities: • Responding promptly to customer inquiries through various channels such as phone, email, and social media • Understanding customer needs and providing appropriate solutions and attention • Providing feedback on the efficiency of the customer service process and...