Patient Counsellor

2 days ago


Pune Maharashtra, India Qi Spine Clinic Full time

The role of the Patient Counsellor focusses of primarily achieving 2 objectives:
1) Counselling and advising patients visiting the clinic for the first time on our treatment approach and why we are the most recommended treatment option for them keeping their health priorities in mind.

2) Ensuring a pleasing and seamless patient experience throughout their treatment journey with QI Spine Clinic

Detailed Job Responsibilities:

- Ensuring that every patient in the clinic is made to feel comfortable and cared for during their first visit and thereafter every appointment.
- Assisting patients in filling forms required by the Doctor for the first consultation, by explaining to them components that they are unclear about.
- Understanding from patients their chief concerns, their history and providing the doctor with all the relevant information to ensure that the Doctor has a better understanding of the patient
- Educating patients in simple words the treatment approach, the pricing in details, the expected recovery and all other details enabling patients to make an informed decision
- Ensuring that all sales interactions are done in a patient-centric approach
- Assuring patients basis their diagnosis, treatment prescription on their recovery and convincing them to take the treatment program; including sharing success stories, cracking barriers and involving the Doctor where needed to clarify clinical doubts
- Convincing patients to commit to the treatment program and ensuring they complete it to experience recovery
- Establishing a tone of empathy that helps to resolve any patient complaints or conflicts
- Prioritize patient satisfaction throughout the patient journey to build long-term relationships

Collaborate with calendar management team to optimize scheduling and streamline patient interactions
- Ensure a professional and well-maintained appearance personally and collaborate closely with doctors, housekeeping staff, support functions, and other team members to keep the clinic premises welcoming and to create a patient-centric environment
- Responsible for day-to-day operations & overall financial performance of the clinic
- Maintain counsellor reports daily
- Coordinating with finance department (Invoices, Getting Discount Approval, Billing)

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Work Location: In person


  • Medical Counsellor

    2 weeks ago


    Mumbai, Maharashtra, India CARA Hair Transplant & Aesthetic Clinic Full time

    As a Medical Counsellor in an Aesthetic Clinic, key performance indicators (KPIs) are important to assess the effectiveness of the role in driving patient satisfaction, business growth, and overall clinic performance. Here are some relevant KPIs for this role: **1. Conversion Rate of Consultations to Treatments** - **Definition**: The percentage of patients...

  • Patient Counsellor

    1 week ago


    Kurla, Mumbai, Maharashtra, India Qi Spine Clinic Full time

    **Job Title**:Patient Counsellor - Virtual Consultation **About us**: Qi Spine clinics transform and improve the lives of hundreds of patients suffering from back and neck pain across the country every day. QI Spine clinic is India’s 1st chain of medical centers for the accurate diagnosis and non-surgical treatment of back and neck pain, in both chronic...

  • Patient Counsellor

    9 hours ago


    Mumbai, Maharashtra, India Qi Spine Clinic Full time

    Ensuring that every patient in the clinic is made to feel comfortable and cared for during their first visit and thereafter every appointment. - Assisting patients in filling forms required by the Doctor for the first consultation, by explaining to them components that they are unclear about. - Understanding from patients their chief concerns, their history...

  • Counsellor Telecaller

    2 weeks ago


    Baner, Pune, Maharashtra, India Femcare Fertility Full time

    Roles and Responsibilities - Managing patient calls in a timely and effective manner. - Converting patient leads to customers by providing accurate information about services - Understanding patient problems. - Identify patient needs and guide them to visit the hospital for better diagnosis. - Providing the right solutions to the patients. - Keeping records...

  • Counsellor Telecaller

    2 weeks ago


    Baner, Pune, Maharashtra, India Femcare Fertility Full time

    Roles and Responsibilities Managing patient calls in a timely and effective manner. Converting patient leads to customers by providing accurate information about services Understanding patient problems. Identify patient needs and guide them to visit the hospital for better diagnosis. Providing the right solutions to the patients. Keeping records of all...

  • Patient Counsellor

    1 week ago


    Pune, Maharashtra, India Naik Homoeopathy Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Conduct initial counselling sessions (training provided)Handle patient queries through calls & WhatsAppMaintain Excel records & coordinate with doctors and teamManage online appointments and follow-upsAdministrative duties Required Candidate profileExcellent communication & listening skillsEmpathetic and patient-friendly approachLanguages- English, Hindi,...

  • Patient Counselor

    2 days ago


    Mumbai, Maharashtra, India That's My Job. Full time

    We are hiring relationship manager cum Patient counselor. - Conversion Strategy & Execution: Design, implement, and optimize processes and metrics to drive high patient conversion rates for Nivaan's treatment plans. - Revenue Ownership: Take complete ownership of in-clinic conversions and deliver 5x revenue growth quarteron-quarter through targeted planning...


  • Dadar, Mumbai, Maharashtra, India Olives Suppliers and Marketers Full time

    *Patient Counsellor (Contract)* *Key Responsibilities:* - Conduct product demonstrations and pitches to patients/caregivers in clinics/hospitals - Book slots, follow up with interested patients, and maintain a patient database - Coordinate with doctors, staff, and company teams - Provide patient updates and support *Requirements:* - B. Pharm, D. Pharm,...

  • Patient Counselor

    1 week ago


    Dharampeth, Nagpur, Maharashtra, India lordsveda Full time ₹ 1,44,000 - ₹ 1,80,000 per year

    Lordsveda is a trusted name in Ayurvedic wellness and healthcare, dedicated to helping people achieve better health through natural remedies and holistic care. We focus on patient education, counselling, and customized treatment support based on Ayurvedic principles and modern understanding.Job Description:We are looking for a confident and empathetic...

  • Genetic Counsellor

    1 week ago


    Pune, India Esteemed client of Sanskruti Solutions (Bio-IT Co.) Full time

    **Job Title**:Gentic Counsellor **Position Reports To**:VP Computational Medicine & Translational Research & Directors **Open For**:Female / Male both. **Job HQ Location**:Pune / Mumbai (India). **Traveling**:Traveling on PAN India basis as per business needs. **CTC Offerings**:Open for discussion as per current drawings and offerings as per market...