Customer Support Executive

7 days ago


Patparganj Delhi Delhi, India EaseMyTrip Full time

Responsibilities:

- Provide prompt and accurate resolutions to customer issues, including technical problems, billing inquiries, and general support.
- Troubleshoot technical issues and provide guidance to customers on how to resolve them independently.
- Gather customer feedback and identify areas for improvement in our products and services.
- Maintain accurate records of customer interactions and resolutions.
- Adhere to customer service standards and SLAs.
- Proactively identify and escalate critical issues to relevant teams.
- Build and maintain strong customer relationships.
- Stay updated on product knowledge and industry best practices.

Pay: ₹21,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Night shift
- Rotational shift

Supplemental Pay:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person



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