Zoho Experts

4 days ago

Yelahanka New Town Bengaluru Karnataka, India Lab To Market Innovations Private Limited Full time

Analyze business processes to identify ZOHO solutions that match the organization’s needs.Plan and execute ZOHO app deployments (e.g., CRM, Books, People, Desk, Creator, Projects).Customize modules, workflows, and automation.Coordinate data migration, integrations, and user onboarding.Provide training and documentation to end users.Act as the primary liaison between client stakeholders and the ZOHO development team.
- Gather and document functional and technical requirements.
- Map existing business workflows to ZOHO capabilities
- Define KPIs to track post-implementation success.
- Support testing and user acceptance processes.Ensure solution aligns with business goals.
- Build reports, dashboards, and advanced automation.
- Troubleshoot and resolve technical issues.Manage user roles, permissions, profiles, and security settings.
- Set up workflows, approval processes, and access controls.
- Monitor system performance and handle maintenance.
- Implement backup and disaster recovery plans.
- Design and deliver end-user training sessions (onsite or remote).
- Create user manuals, tutorials, and SOP documentation.
- Provide first-level support to users.
- Collect user feedback for ongoing improvements.
- Define scope, budget, and timeline of the implementation.
- Coordinate between internal teams and ZOHO experts.
- Manage risks, change requests, and status reporting.
- Ensure project milestones are delivered on time.
- Plan and implement integration with other platforms (e.g., ERP, e-commerce, payment gateways).
- Maintain API documentation and version control.

Pay: ₹9.00 - ₹10.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Work Location: In person

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