Process Associate

2 weeks ago

Hyderabad Telangana, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI._

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- Investigate, review, and resolve issues that are identified through such as requests for App reviews, 3rd party App reviews, Pages Reviews, appeals, Acting on spam content and reports of potentially abusive content within agreed turnaround times and standards of quality._

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- Responsibilities:_
- _Good interpersonal skills, verbal, and written communication skills and most importantly, empathy_
- _Good attention to detail, work ethic, high integrity with the ability to work well both independently and within the context of a larger environment_
- _Effective probing & root cause analysis skills_
- _Problem solving skills with customer centric approach_
- _Intellectually curious, agile, and creative, operating in a fast-paced environment_
- _Promote a positive and inclusive work atmosphere_
- _Should be proficient with apps & their functionalities_
- _App Reviews, Testing & Building test cases is an added responsibility_
- Qualifications we seek in you_
- Minimum qualifications_
- _Graduate (Any Discipline)_
- _Freshers are eligible_
- Preferred qualifications_
- _Diploma or above, experience in technical background or other work experience which involves analytical skills will be beneficial_
- _This position is required to work on weekend shift (Sat & Sun) on a rotational basis, based on the schedule and business requirement_

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Job_**_Process Associate_

**_ Primary Location_**_India-Hyderabad_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_Jan 31, 2025, 12:31:53 PM_

**_ Unposting Date_**_Ongoing_
- Master Skills List_Operations_
- Job Category_Full Time_

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