
Customer Support Executive
3 days ago
**About Company**
Founded in 2019, apna is India’s largest professional networking and jobs platform for >250M members of India’s rising working class. Our mission is to connect people to opportunities and help reduce the skill and employment gap.
Having raised $190+ million from marquee investors like Insight Partners, Tiger Global, Lightspeed India, Sequoia Capital, Rocketship.vc and Greenoaks Capital, Apna is on a mission to enable livelihoods for billions in India.
**Role**:
**Requirement - 5**
**Location - Bangalore (Work from Office - Domlur)**
**Skills Required for the role**:
- Fluent in English, and Hindi (must)
**CTC -**3L to 4L
**Working hours**:
- **Working**: 5-day working (flexibility to work 6 days as per business requirements)
**Requirements**:
**Responsibilities**:
- Maintain a high level of professionalism and empathy while addressing customer concerns and resolving issues.
- Adhere to a rostered schedule with two rotational weeks off and be willing to work with a camera throughout the day.
- Collaborate with internal teams to escalate and resolve customer issues efficiently.
- Utilize digital tools and chat software effectively to communicate with customers and track interactions.
- Analyze customer problems and propose appropriate solutions, demonstrating a proactive approach to customer service.
- Ensuring timely resolution and customer satisfaction.
- Demonstrated ability to work effectively in a team environment and handle escalations.
**Qualification**:
- **2 to 4** years of relevant work experience in customer support or related fields.
- **Proficiency in both English and Hindi**, with a minimum typing speed of 30 words per minute.
- Stable work environment with a reliable Wi-Fi connection (minimum speed of 30 Mbps) and a dedicated work-from-home setup.
- Availability and flexibility to work in a rotational shift schedule, including weekends and extended hours.
- Comfort and familiarity with digital tools such as Excel, CRM, ticketing systems, chat software, Zoom, Google Meet, and Calendly.
- Ability to work in a front-line role handling customer queries for a minimum of 2 years.
- Willingness to commit to the current role for a minimum duration and availability to start within a month.
- Should be flexible and should be able to adapt to change.
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