Advisor / Customer Success Advisor- Pune, Maharashtra

3 days ago

Pune Maharashtra, India primateconsulting.net Full time

**Designation: Advisor / Customer Success Advisor**

**Process: Inbound / Outbound ( Voice Process )**

**Location: Kharadi South Main Road, Kharadi, Pune, Maharashtra 411014.**

**About the Role**: We are looking for enthusiastic individuals to join our Sales, Insurance, and Customer Support teams For Voice Process. Whether you're a fresher or an experienced professional, if you have excellent communication skills and a passion for customer service, we'd love to hear from you

**Position: Sales / Insurance Advisory / Customer Support**

**Roles and responsibilities**:

- Working effectively in a fast-paced environment
- Using assigned software and tools to manage customer interactions and data
- Adhering to company policies and procedures
- Maintaining a professional and courteous demeanor at all times
- Providing information about insurance products
- Answering customer questions about insurance policies
- Handling inbound and outbound calls (depending on LOB)
- Answering customer inquiries and resolving issues related to sales, insurance, or general product/service information
- Providing accurate and timely information to customers
- Troubleshooting problems and guiding customers through solutions
- Maintaining records of customer interactions
- Escalating unresolved issues to the appropriate department

Pay: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Day shift
- Rotational shift

Work Location: In person

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