Process Associate

6 days ago

Salt Lake Kolkata West Bengal, India Teleperformance Full time

We are looking for Customer Support Executive for a Multinational BPO company located in salt Lake sector V. One who has qualification 12th and above and has good fluency in English and Hindi may apply.

**Responsibilities**:

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Rotational shift

Supplemental Pay:

- Performance bonus

Work Location: In person

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