Am - Sales

3 days ago

Chennai Tamil Nadu, India MERCURE Full time

**Company Description** Key Interactions**

**Internally**
- Engineering
- Finance
- F&B
- Front Office
- Housekeeping
- IT
- Kitchen
- Talent & Culture

**Externally**
- Guests
- Clients
- Vendors
- Suppliers

**Primary Responsibilities**

**Sales Support**
- Maintain complete knowledge of the following (to include but not limited to):

- All hotel features / services, hours of operation
- Hotel function space, entertainment options, menus and floral decoration options
- Hotel safety guidelines and evacuation plan
- Scheduled daily group activities
- Answer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure
- Coordinate all group arrangements
- Work with group contacts to facilitate program planning and requirements
- Communicate group needs and specifications to all relevant departments
- Follow up with Post-Conference reports and review group billings
- Input all group bookings and update booking activities in the system on a weekly basis
- Prepare reports, maintain proper records and filing system in accordance to hotel’s sales administration process
- Maintain gifts inventory and coordinate the sending of gifts to clients
- Arrange site inspections for potential clients
- Promote positive relations with clients and attend to all requests expediently and courteously
- Acknowledge and handle clients’ complaints and comments tactfully and efficiently. Report incidents or other irregularities to management
- Up-sell and promote hotel’s facilities and services at every available opportunity in order to maximize sales revenue

**Job Description** Job Purpose**

This position is responsible for supporting the Sales Manager in sales activities in line with the annual sales and marketing plan and to achieve/exceed budget in executing the sales strategy of the Hotel.

**Reporting Lines to Direct of Sales**

**Other Responsibilities**
- Be fully conversant with hotel fire & life safety/emergency procedures
- Attend all briefings, meetings and trainings as assigned by management
- Maintain a high standard of personal appearance and hygiene at all times
- Be aware of the hotel fire & life safety/emergency procedures
- Perform other reasonable duties assigned by the assigned by the Management

**Main Complexity/Critical issues in the Job**
- Defines precise clients requirements and ensures that the services offered corresponds effectively to their requests
- Provides after-sales service and in particular to ensure all guests complaints are efficiently addressed

**Span of Control**

**Nature**

Budget responsibilities

Revenue responsibilities

Headcount

**Knowledge and Experience**
- Diploma in Tourism / Hospitality Management / Events Management
- Minimum 1 year of experience in a similar capacity
- Excellent reading, writing and oral proficiency in English language
- Proficient in MS Excel, Word, & PowerPoint

**Competencies**
- Good communication and customer contact skills
- Service oriented with an eye for details
- Ability to work effectively and contribute in a team
- Self-motivated and energetic
- Must be well-presented and professionally groomed at all times

**Qualifications**
MBA in Sales & Marketing

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