DevOps Support

**About the Role**:
**Grade Level (for internal use)**: 08
**The Role**: DevOps Support - Associate

**What's in it for you**:
Use latest technologies to build state of the art solutions and get an opportunity to implement them.
Work alongside global partners to create solutions that makes impact.
Embrace a culture of growth, get resources to learn and thrive in your career.

**Responsibilities**:
Provide real-time support to clients and internal teams during EU business hours.
Manage and troubleshoot issues reported by clients.
Collaborate with U.S.based teams for resolution with the use of Splunk Observability and PagerDuty alerts acknowledgement.
Document all support interactions and resolutions accurately in ServiceNow - mySolutions ticketing system daily.
Assist in creating and updating our existing documentations and knowledge base articles in Confluence.

**What We're Looking For**:Requirements**:
Bachelor’s degree in computer science, or related field, or equivalent work experience with 2 years of experience in cloud computing and applied solutions.
Willingness to work assigned flex shift hours to support EU business operations.
Excellent communication skills with the ability to engage effectively with global teams.
Experience in AWS in deployment using Terraform or CloudFormation.
Experience in developing CI/CD pipelines with Gitlab, Github, TeamCity, and Azure DevOps.
Experience in troubleshooting using Linux operating systems.
Solid understanding of languages such as Java, Python, Bash, PowerShell and the importance of automation.
Strong problem-solving skills with the ability to think creatively to resolve issues.
Ability to multitask and prioritize workload effectively in a fast-paced environment.
Experience working with ticketing systems and knowledge base tools is a plus.
Assist in creating and updating our existing documentations and knowledge base articles in Confluence.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

What’s In It For You?

**Our Purpose**:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

**Our People**:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

**Our Values**:
Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

**Benefits**:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

**Our benefits include**:
**Health & Wellness**: Health care coverage designed for the mind and body.

**Flexible Downtime**: Generous time off helps keep you energized for your time on.

**Continuous Learning**: Access a wealth of resources to grow your career and learn valuable new skills.

**Invest in Your Future**: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

**Family Friendly Perks**: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

**Beyond the Basics**: From retail discounts to referral incentive awards—small perks can make a big difference.

**Diversity, Equity, and Inclusion at S&P Global**:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation - Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the comm