App L1

Mumbai/Noida

Full-Time

**Reporting to**:Cloud SME

**Team Size**: Individual Contributor

**About the Company**:
Lightstorm is building infrastructure for hyperscale networking in South Asia and Southeast Asia to accelerate the region’s growth and spur innovation in the digital economy. We are pioneer in building a first-of-its-kind utility-grade resilient fibre network, SmartNet, in several countries in the region. A trusted partner of several Fortune 500 companies, Lightstorm is creating a robust foundation of digital infrastructure to create new sources of value and differentiation for businesses.

We are a carrier-neutral telecom infrastructure platform set up by I Squared Capital, a global infrastructure
- focused private equity fund.
- SmartNet by Lightstorm Telecom Designed to be first of its kind in India is fibre
- based network, connecting top seven cities in India.
- SmartNet will connect >80% of all current & future Multi Tenant Data Centre locations, all
Cable Landing Stations, all Internet Exchanges and all current and future CDN locations.
- SmartNet Metro Network Topology - Linear Point-to-Point Mesh Architecture to ensure
low latency and high network availability.
- SmartNet is being progressively launched in first half of 2021 across India and second half
in other emerging Asia markets, mostly with large pre-booked capacities by global fortune
500 companies.
- Lightstorm Telecom is 100% owned SPV set up by a US based global infrastructure-focused PE
fund.

**Our Mission**:
The mission of Lightstorm is to create a digital native and market leading network platform based business, built on asset acquisitions roll up and business transformation strategy.

**1**
Linearity
Point to Point - Not ring based - Grid mesh Least count route KM’s fromP2P Latency guaranteed

**2**
Availibility
Utility grade national fiber (non telco) -based on gas/ oil pipeline. HV transmission. Railways grid. Ulta-high availability 99.9%

**3**
Services
service transparency at wavelengths. Glass pane for monitoring - Self-service portal - Only cloud bandwidth services

**3**
Programmability
Bandwidth on demand - Application-aware latency services - zero-touch provisioning - Optical VPN, Self-service portal - Ability to wholesale white
- labelled offerings with own band - API Intergration to network SON.

**About Lighstorm NOC**:

- State-of-the-art Network Operations from two locations DC-Mumbai and DR-Noida
- Both the NOC operate in active-active mode as DC-DR
- Deployed and operating Cloud-hosted OSS- BSS systems
- In-house competence for Network & Service migration with experts coming from india and
Global Telecom Operations team
- Operational experience in managing own facilities and competence in NaaS and SaaS
- Single source of truth for LTC internal and external teams.

**Role Description**
**Primary responsibilities and accountabilities**:

- Proactive Data Network, Cloud Infrastructure and End User Monitoring
- Resolving end User complaints & coordinating with regional support IT Engg
- Co-ordinating with IT L2 for Network related issue
- Co-ordinating with Cloud Provider for any outage/discrepancy
- Monitoring Application & Infrastructure
- End User Application access related issue resolution
- Basis Application issue assignment of TT to correct Application L2
- Maintaining the schedule of Cloud provider PE & stakeholder communication
- Opening and tracking TT
- Answer end User calls and communicate status
- Troubleshoot as per available KEDB & escalation of issues to Level 2
- KEDB Maintenance
- Activity log maintenance

**Key Skills/ Experience**
- Years of experience: 3-5 + Years of experience in relevant field
- Education qualification: BE
- Technical Certifications: ITIL
- Team Management experience required:

- Soft skills/ behavioral: Great team player, excellent verbal and written communication skills.

**Want to know more?**:
**Feel free to write to us and let’s get to know one another **: