Customer Care

16 hours ago

Palghat District Kerala, India Hanco Property Developers Pvt Ltd Full time

Relationship Building: Developing strong, long-term relationships with customers to foster loyalty and repeat business.
- Product Knowledge: Maintaining in-depth knowledge of the company’s products or services to offer relevant solutions and advice.
- Record Keeping: Keeping accurate records of customer interactions, transactions, comments, and complaints.
- Cross-functional Coordination: Collaborating with sales, marketing, and other teams to meet customer needs and improve the overall customer experience.
- Follow-up: Proactively following up with customers to ensure their issues are resolved and satisfaction is met.
- Complaint Handling: Effectively managing and resolving customer complaints or dissatisfaction.
- Skills and qualifications for this role typically include excellent communication skills, problem-solving abilities, patience, a customer-centric mindset.

Pay: ₹18,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer relationship management: 5 years (required)
- total work: 5 years (required)
- Customer service: 5 years (required)

**Language**:

- Hindi (required)
- English (required)
- Malayalam (required)

Work Location: In person

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