Operations I

1 week ago

Pune Maharashtra, India Compucom Full time

**JOB DESCRIPTION - OPERATION I - LEVEL 1**

**Position summary**:
**Required Skill Set**:

- Primary point of contact for cases reported from users/technicians in US and Canada.
- Provide support for PCs, laptops, printers, cell phones, and tablets etc.
- Diagnoses and troubleshoots end user hardware issues and suggest required parts to the technicians
- Provide support to the technician on site with Servers, Printers, Monitors and POS parts
- Should be able to classify and prioritize cases as per severity.
- Assist teammates with identifying the impact of cases
- Take ownership of incidents that need immediate actions as per the knowledge base.
- Monitoring the queues/mailboxes at regular intervals and ensure the completion of task.
- Keeping affected business partners informed about any changes or impact due to outage
- Escalating the process as necessary per established escalation policies.
- Basic knowledge of computers.
- Excellent written and verbal communication Skills
- Ready to work in a 24*7 Environment
- Represent CompuCom in a professional manner and communicate effectively to stakeholders.
- Maintain the highest level of customer satisfaction by resolving all technical and non-technical issues and concerns.

**Qualifications**: Graduate in any discipline

1-2 years of related work experience preferably in an IT Service Desk/Call Center environment.

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