Client Service Executive

2 days ago


Delhi Delhi, India The Hustler Collective Full time

Job Summary: The primary role of an **Client Services Account Manager** will include managing long-term relationships with clients. Handling end-to-end internal & external team coordination to ensure the team provides high-quality deliverables and can work on tight deadlines to meet client expectations. Job Responsibilities & Accountabilities: - Establish business partnerships with clients to collaborate, fetch and liaison information and data. Communicate frequently and effectively with all clients and other stakeholders regarding project goals. - Work on the execution of projects and implementations, carry out needs assessments and requirements gathering, managing the projects. Provide regular status updates highlighting changes and exact requirements. - Identify customer satisfaction issues and demonstrate a proactive, solution-based approach to enhance client satisfaction. - Prioritize and schedule work activities to ensure that established targets are achieved or exceeded; complete, timely reporting post client visits, communicating risks and outcomes to clients. Maintain trackers, reports, and presentations for client interaction. - Identify, document, and share best practices to improve the overall customer experience and enhance customer understanding. Required Skills & Personal Attributes: - Bachelor’s degree in communications, advertising, business, information technology, or a related field preferred. - Excellent written and verbal communication skills with proficiency in Excel and PowerPoint are a must. - Ability to manage and execute multiple projects simultaneously and have strong client relationship skills. - Strong research, analytical and problem-solving skills. - Ability to handle pressure and meet deadlines while working independently and as part of a team. - 2-4 Years of Experience of relevant Experience (Prior experience with agency systems). - Willing to work from the office location. - Appetite for food, humor, and fun. Job Location: Jangpura, Delhi (South) Working Days: Monday - Saturday (weekly offs are 1st & 3rd Saturdays & Sundays) Work Timings: 10:30 AM- 07:30 PM **How to Apply**: - Your Name"** 1. Updated Resume - 2. Current/Last CTC - 3. Expected CTC - 4. Notice Period - 5. Open to Work From Office (South Delhi, Jangpura Location) - 6. COVID-19 Vaccination Status - Company Information: Contact Person: Vaishali J Arora Designation: Manager - Human Resources Phone Number: 9643988267 Pay: ₹20,000.00 - ₹70,000.00 per month Supplemental Pay: - Yearly bonus Ability to commute/relocate: - New Delhi, Delhi: Reliably commute or planning to relocate before starting work (required) Application Question(s): - Current Salary - Expected Salary - Notice Period **Experience**: - Digital marketing: 1 year (preferred) - client servicing: 4 years (preferred)



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