IT Logistics Technician

**Company Overview**:
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

**Job Overview**:
Milestone is looking for a skilled IT Asset Logistics Technician to provide onsite services for our client supporting a global team. In this role, you will be engaged with inventory management, imaging and deploying of Windows and macOS laptops, mobile devices, and the essential equipment that keeps our client and their teams going.

We are seeking a skilled IT Logistics Technician t to join our team, providing exceptional on-site support in fast-paced tech offices. This role supports a globally recognized leader, and we are looking for a stellar representative to deliver above-and-beyond service to our client.

**Key Responsibilities**
- ** Concierge-Level Customer Experience**: Deliver premium, white-glove support to internal employees via face-to-face interactions, chat, and phone, **stressing the importance of high-quality service** in every interaction.
- ** Prompt Walk-Up Support**: Provide immediate and efficient assistance to users who visit the support desk, ensuring a **quality and timely resolution**.
- ** Proactive Communication**: Keep users consistently informed about the status of their IT incidents, requests, and problems, maintaining **transparency and service excellence**.
- ** User Education**: Equip users with knowledge of basic IT functions and new technologies to improve their efficiency, ensuring **quality understanding and adoption**.
- ** Network Connectivity & AV/VC Troubleshooting**: Diagnose and resolve issues related to digital authentication, remote access, secure Wi-Fi, wired network connections, and **Audio Visual/Video Conferencing (AV/VC) systems**, guaranteeing **reliable and high-quality performance**.
- ** Inventory Management**: Maintain accurate local inventory, conduct regular stockroom audits, and manage stock levels effectively, contributing to **overall service quality and efficiency**.
- ** Hardware Lifecycle Management**: Handle hardware recovery for departing employees and laptop replacements, and coordinate e-waste disposal services, ensuring **smooth and quality-controlled processes**.

This role requires a proactive individual who can independently manage AV/VC support, troubleshoot issues promptly, and maintain high-quality service standards.

**Skills Summary**:

- Proficient in Windows 7/10 Enterprise Environment and Mac OS X (El Capitan, Sierra, Catalina).
- Excellent multi-tasking, time management, and ability to thrive in fast-paced, high-pressure environments.
- Flexible and resilient, adaptable to high-change environments, and open to new concepts/processes.
- Strong verbal and written communication skills for customer interactions, with a friendly and sociable personality.
- Working knowledge of Active Directory and basic AD administration.
- Minimum 1 year of inventory management experience and 2 years of imaging and deployment experience.
- Knowledge and experience with ServiceNow, JAMF, BigFix, and other device management/service delivery software.

**Compensation**:
Estimated Pay Range:
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

**Our Commitment to Diversity & Inclusion**:

- At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success._
- Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and emp