Logistics Coordinator

About NCR

NCR Corporation (NYSE: NCR) is a leading software
- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

Job Title: Logistics Coordinator

Location: Mumbai, Vikhroli.

Position Summary:
The Logistics Coordinator is a professional responsible for facilitating and monitoring supply chain operations by ensuring a smooth process and effective distribution of products and in charge of the day-to-day operational logistics support to the Customer Service field organization. Within a specified geographic area this person is the central point of contact for customer engineers, 3rd party warehouse & transport providers, service account managers and global logistics organizations.

Key Areas of Responsibility:

- Order Fulfillment: Responsible for the sourcing and shipping of NCR Spare parts inventory on Premium Freight shipment orders for the Europe region. To ensure incoming part requests submitted by the FSC (Field Service Contact Centre) are accepted, parts sourced and delivered in a timely manner or within expected delivery targets.
- Stock returns: To ensure the return of Good and Defective stock to NCR Central Parts Depot. Arrange for Return parts collections from Customer Site locations and manage the completion of these jobs with regular follow-up with the logistics service provider.
- Data Reporting: Analyze daily Premium Freight spend and order Data for Trends. Sending out accurate Parts ordering volume and spending data reports to management and agreed Stakeholders on a Daily/Weekly and Monthly basis.
- Logging Logistics Shipment failures on the Escalation Portal to review with management.
- To produce and update accurately, Daily Courier Failure Reports and escalate to relevant Management.
- Following the above exceptions/failures by the supplier team, coming up with contingencies to fulfil failed orders within set cost and time guidelines

Required qualifications:

- Graduate from an accredited university.
- Proficient in English Speaking and Writing
- Requires extensive knowledge of general business methods and practices with an emphasis on materials and logistics management.
- Works constructively and collaboratively with others and across organizations to accomplish organizational goals and objectives.
- Demonstrates a sense of urgency for customers.

Preferred qualifications and working conditions:

- Contact Centre, BPO experience,
- with Rotating shifts including Night shifts for 24/7 x 365 operations.
- Business Accounting Knowledge is most preferred.

Note: Duties may include any additional Tasks and/or support required as instructed by management based on relevant Business requirements.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.