Customer Service Representative

2 weeks ago

Bhiwandi, India SKOPL Full time

The Customer Service Representative (CSR) serves as the primary point of contact for a designated group of customer accounts, delivering exceptional service that fosters business growth. This role involves responding to and managing customer requests, orders, concerns, and complaints, ensuring a seamless experience for both internal and external stakeholders.

**Key Responsibilities**:

- Provide customer-focused service for assigned accounts.
- Manage customer orders from entry through delivery and invoicing.
- Communicate the value of our products and services effectively.
- Understand customers’ needs, operations, and product usage.
- Engage with customers through phone and electronic communication.
- Utilize various systems for transaction processing and management.
- Serve as the main point of contact for specific customer bases.
- Process incoming orders, confirm pricing and product availability, and update customers on order statuses.
- Collaborate with sales, logistics, and technical teams to relay relevant customer information such as forecasts and changes in personnel or schedules.
- Ensure timely and accurate handling of sales orders, complaints, material returns, and credits.
- Respond to inquiries regarding pricing, availability, and product literature requests.
- Adhere to ISO procedures and maintain accurate customer service records.
- Participate in customer calls and visits with sales representatives.
- Proactively communicate with supply chain and shipping teams regarding any order changes initiated by customers.
- Work with sales teams to minimize aged inventory.

The CSR is crucial in enhancing customer satisfaction and driving the success of our operations through effective communication and coordination across departments.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,711.76 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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