System Administrator 3-it

2 weeks ago

Noida, India Oracle Full time

Perform performance trend analysis and manage the server/network capacity. Propose client configuration and implement technical solutions to enhance and/or troubleshoot the system. Work with others to define, coordinate vendor purchase needs. Responsible for support documentation as well.

Job duties are varied and complex utilizing independent judgment. May have project lead role. 5 years of related experience in a medium to large network distributed and computing environment. BS in Computer Science or related field.
- Extensive experience in ORACLE WebLogic Server administration in 24x7 Production environments
- Excellent working knowledge in configuring multiple WebLogic domains including machines, managing servers, node managers, and cluster environments
- Cluster configuration for achieving load balancing and failover mechanism
- JDBC - connection pool and multi-data source configured with Oracle DBA and other RDBMS
- Deploying the JAR, WAR, EAR files in standalone and clustered environments
- Node Manager Configuration remote managed server start and stop
- Extensive knowledge Configuring WebLogic server instances into WebLogic clusters for high availability
- Having good knowledge in deployment on Weblogic cluster in PROD, UAT implementation
- Configuring Web Logic Plug-ins in Oracle HTTP server and configuring load balancing and fail-over solutions
- Experience in supporting Oracle Retail Enterprise channel Products like RMS, RIB, Planning, etc preferred
- Enable cloud operations to resolve customer issues and requests through sharing best practices, training, tooling and directly resolving escalations
- Build and maintain excellent relationships with customers and achieve the high customer satisfaction
- Act on behalf of the customer, partnering with engineering, cloud operations and customer service teams to restore customer availability or assist with implementations
- Proactively monitor customer issues until they are fully resolved, keeping the customer informed along the way
- Address support requests that are escalated to our team from other parts of the company
- Document customer issues and other relevant details as part of the support your provide
- Continually improve skills through work experience and training
- Identify recurring issues and areas for improvement, providing these as input back to engineering teams for future enhancements

Qualifications:

- Bachelor’s or Master’s degree in Computer Science, MIS, or another technical field or equivalent work experience
- Experience implementing or supporting the operations of Oracle Retail products on-premise or in the cloud
- Customer focus with a passion for delighting customers
- Proven ability to quickly learn new technical domains and then train others
- Excellent verbal, written communication, and interpersonal skills
- Detail-oriented and capable of working on multiple problems at once
- Flexible to work in rotational shifts including weekends and ready to accept On-call responsibility for Weekends/Public holidays.

Good To Have:
Basic understanding of Cloud (Any)
Basic understanding of SQL and databases is a plus
Basic understanding of ITIL Framework (should have working experience in Change management, Incident management)
Technology Certifications are a plus; OCA/OCP.

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