Customer Care Executive

17 hours ago

Mohali Punjab, India The Global Hunt Full time

Essential Duties and Responsibilities:

- Ability to handle inbound customer sales and service telephone calls.
- Ability to work in a fast-paced, multi-skill work environment.
- Ability to process continual workload for extended periods in assigned areas.
- Ability to provide a consistently high level of quality customer service.
- Ability to process customer sales orders.
- Ability to maximize sales opportunities by offering customer upsells
- Timeliness and ability to adhere to assigned schedule segments.
- Ability to meet and sustain minimum performance, attendance, and behavioral standards.
- Ability to navigate, lookup, and enter orders into the customer order entry system (via computer).
- Ability to remain current with new customer sales and service procedures.
- Ability to work flexible hours / overtime as required (including weekends).

Knowledge, Skills and Abilities:

- Graduate or UnderGraduate with very good English speaking skills
- Minimum of 25 words per minute typing speed
- Oral Communication Skills Rate and clarity of speech, tone and inflection and grammar
- Written Communications Spelling Skills, grammar and legible handwriting
- PC Skills Prior experience with computers and/or data entry
- Composure Ability to work in high paced environment and competently service customers
- Adaptability Ability to handle change in routine or work rules and available to accommodate flexible work hours
- Customer Focus Oriented to serving the customer
- Ability to work independently as well as being a team player
- Multi-task oriented
- Sales Skills Prior experience preferred
- Problem Solving Skills
- Positive Attitude

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 7018310690

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