Supervisor - Ccr Collections

3 days ago


Gurugram Haryana, India American Express Global Business Travel Full time

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
**What You’ll do on a Typical Day**:
You will be involved in finance projects to standardize, simplify and automate our daily activities together with our Technology Teams.
Responsible for establishing, leading, and maintaining a skilled team of all delivery resources for the process on a daily basis
Single point of contact for various finance functions (Collections/Cash Apps/Billing/AM team) across all regions.
Weekly/monthly reviewing the Credit Card Rejection activity schedules and ensuring 100% alignment with the business imperatives
Plan training batches to backfill deliverables during critical periods. Structuring and managing the process and activities to meet the expectation and minimize obstacles
Manage and support a team of around 15 team members while driving process excellence. Analytical review of the outstanding (AR) and analyzing, planning, and reporting critical metrics
Help resolving the issues impacting productivity and CCR collections. Driving process improvements and innovation
Identify and recommend opportunities to enhance/streamline business process. You will act in accordance with our GBT values: People Centric, Continuous Improvement, Empowerment, Partnership and Transparency.
**What We’re looking for**:
Graduate with 8 to 10 years previous supervisory experience.
Excellent service delivery across O2C with focus on Credit Card rejections
People oriented and leading by example
Strong verbal and written communication skills in English
Data driven, problem-solving, analytical, and mathematical skills
Extensive knowledge of basic programs including Outlook, Excel and Word
Self-starter, ability to work in a fast-paced ever-changing environment
Self-motivated and proactive
Location Gurgaon, India
The #TeamGBT Experience
**Work and life**: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
**Travel perks**: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.



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