
Debt Collection Advisor
5 days ago
**Key Responsibilities**
- Negotiate repayment plans or settlements in compliance with company policies.
- Maintain accurate and detailed records of all collection activities and customer interactions.
- Collaborate with internal teams to resolve disputes or discrepancies in billing.
- Adhere to legal and regulatory guidelines during collection efforts (e.g., FDCPA, GDPR, etc.).
- Meet or exceed individual and team collection targets.
- Provide excellent customer service while maintaining professionalism and empathy.
- Identify accounts requiring escalation and work with supervisors to address complex cases.
**Qualifications**
- **Education**: High school diploma or equivalent (Bachelor’s degree preferred).
- **Experience**:
- Minimum of 1-2 years in a debt collection or similar role.
- Familiarity with collections software and CRM tools.
- **Skills**:
- Strong communication and negotiation skills.
- Ability to handle difficult conversations tactfully.
- Detail-oriented with excellent organizational skills.
- Proficiency in MS Office Suite (Word, Excel, Outlook).
- Knowledge of relevant legal and regulatory standards.
Pay: ₹9,897.19 - ₹40,000.00 per month
Schedule:
- Night shift
Work Location: In person
**Speak with the employer**
+91 9891424105
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