Guest Service Associate

1 week ago

Mumbai, India IBIS Full time

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

**Job Description**:
**KEY TASKS**

EXPECTED RESULTS

**Duties**

**Operational**
- Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
- Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
- Maintain strict security procedures with credit and cash, accounting procedures, issue of room keys and guest confidentiality.
- Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers and transfer all calls to relevant departments or guest room responding to requests quickly and efficiently.
- Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.
- Assist, as required calls for reservations following hotel standard. Ensure accurate, up to date information is given.
- Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
- Control room inventory and assign room per guest needs.
- Ensure to possess complete and thorough product knowledge of the hotel and the scope of services of the hotel provides.
- Ensure to handle the luggage in a courteous and efficient manner.
- Responsible for the timely and efficient delivery of services to the guests ensuring the highest standards of presentation at all times.
- Responsible and accountable for the correct, prompt and efficient handling and delivery of all guest messages and other items to guest rooms.
- Ensure that all guest queries, inquiries and requests are attended to in a helpful, professional yet warm and friendly manner.
- Possess knowledge of the Fire and Emergency procedures of the hotel.
- Responsible and accountable for the loading and unloading of guest luggage from guest cars.
- Accept and monitor luggage for safekeeping or storage in the office according to established procedures.
- Responsible for transferring luggage to and from guest rooms, parking area and assisting guests as necessary in a friendly, professional and efficient manner.
- Ensure to convey a sense of the guests importance and project a professional environment which reflects ibis Mumbai Airport’s commitment to customers.
- Responsible for providing courteous and competent services to the guests.

**Qualifications**:
Minimum experience of 1-2 years

BHM degree

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