Service Architect

Network Service Architect

**Life on the team**

**It’s an exciting opportunity for a Technical Architect in Computacenter’s dynamic and rapidly expanding Service Architect team. You will bring your IT experiences and deliver the quality of services to our customers across the globe and will help us to shape the team. You’ll get to work with some of the most talented and passionate people in the business and get exposure to leading edge technologies which will enable you to advance your skills. Once you started journey in Computacenter, you’ll get to know the work lifestyle and culture of Computacenter in no time.**

**Accountabilities (include % of time)**

**Knowledge & Key Skills**

**Sales Support and Qualification for Contractual Services Opportunities**
- **Provide in-depth expertise in technologies and services, as well as the capabilities and strengths of each delivery unit.**:

- **Participation in a solution strategy, taking into account the general sales and delivery strategy.**:

- **Introduction, presentation and explanation of Computacenter's services to customers and CC Internal**

**Solution Design**
- **Understands and evaluates customer requirements, e.g. on the basis of an RFP.**:

- **Aligns customer requirements with existing CC capabilities and aligns them with ISPs for both standards and non-standard designs.**:

- **Prepares the cost calculation for its developed service and solution design and coordinates it with the ISPs for both standards and especially for non-standard designs.**:

- **Also considers the customer requirements that cannot be covered with the existing CC delivery capabilities and develops specific solutions for this.**:

- **Together with the Lead Deal Architect, develops an end-to-end service and solution design (technological, operational and commercial) in their area of expertise that meets the client's business needs in a cost-effective and innovative manner.**:

- **Works closely with the Lead Deal Architect and Sales Specialist**:

- **Supports the Lead Deal Architect in writing the proposal texts and in the context of proposal presentations.**:

- **Specialist in his field (Lifecycle, Workplace, Enterprise)**:

- **Calculates the cost of Computacenter's standard services developed using the predefined tools.**:

- **Doesn't develop complex non-standard services.**:

- **Creates and documents the requirements for transition and transformation.**:

- **Works as part of a team in larger tender projects and ensures that handovers (in his area) towards the delivery units are successfully completed.**:

- **Ensures a reliable network with key steakholders within Computacenter and organizes adequate support from the downstream units in order to be able to maintain quality and deadlines in a quotation project**:

- **Involves manufacturers and external service providers in the development of solutions and coordinates the supplier relationship in the ongoing quotation project**

**Essential**:

- **Good understanding of the market and competitor situation, as well as market prices**:

- **Proven skills in customer communications and presentations in an IT-oriented environment**:

- **Good relationship building and communication skills in all areas of the business and at all levels.**:

- **Negotiation skills in his field of expertise**:

- **Experience in giving presentations, even in front of a larger auditorium.**:

- **Analytical Thinking**:

- **Experience in IT risk assessment**:

- **Teamwork**:

- **Experience with common Microsoft tools, especially very good knowledge of MS Excel**:

- **High degree of independent work, commitment and ability to work under pressure**:

- **Very good written and spoken English skills (level B2, according to CEFR)**:

- **Personal flexibility and a high willingness to travel**

**Desirable**
- **Professional experience in the IT industry, including extensive experience in handling managed service tenders in his area of expertise (Lifecycle, Workplace, Entreprise)**:

- **Experience in working with the different CC (service) departments.**:

- **Experience in Service Management or Sales/Account Management**:

- **Resilient customer connections at IT management level**:

- **Knowledge of IT standards such as ITIL and current compliance regulations / ITIL Service Manager Certification**:

- **Knowledge of quality methods such as Six Sigma**

**Critical Success Factors**
- **Assistance in writing offers**:

- **Creation of performance certificates, etc.**:

- **Convincing presentation and representation of the technological solution as well as the provision of services to the customer**:

- **Helps ensure that the area meets the set Contract Base goals.**:

- **Delivers a solution design accepted by the customer at a marketable cost with the CC Standard Portfolio elements.**:

- **Understands and adheres to CC policies and procedures.**:

- **Effective delivery of solutions based on Computacenter's methodologies.**:

- **Su