Healthcare Subject Matter Expert

17 hours ago

Koramangala Bengaluru Karnataka, India xponentiate Full time

**Responsibilities**:

- Analyze and document current processes for healthcare provider and payer contact centers, including patient registration, appointment scheduling, billing, claims, and member support.
- Translate operational workflows into automation ready process maps, decision trees, and business rules.
- Identify and prioritize automation opportunities, focusing on repetitive, rule-based, and high volume tasks suitable for AI agents
- Participate in validation of automated workflows, providing feedback to improve performance and accuracy.
- Serve as the bridge between client and Delivery team to monitor transactions and prepare the ground truth.
- Continuously monitor and analyze performance metrics, identifying areas for further automation or process improvement.

**Requirements**:
Experience: 6-8years(Core Healthcare Operations)
- Past experience as a team leader or Quality auditor in a healthcare provider or payer contact center
- In-depth understanding of healthcare contact center operations, including patient/member interactions, appointment management, billing, claims, AR and compliance
- Strong analytical and process mapping skills, with the ability to translate complex workflows into clear, usable process flows
- Knowledge of healthcare regulations and data privacy requirements
- Excellent communication skills, with the ability to collaborate across technical and operational teams

**Benefits**

You will be part the team that is making healthcare transformation with Speech AI technology, helping to shape how it can automate workloads and enhance patient and member experiences in a evolving healthcare industry.

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