Customer Support

1 week ago

T Nagar Chennai Tamil Nadu, India EAZYMED TECHNOLOGIES PRIVATE LIMITED Full time

**Job Summary**:
MrMed is seeking a proactive and detail-oriented **Customer Operations & Logistics Executive** to manage and support end-to-end customer order coordination. This role acts as a critical link between the logistics team, delivery partners, and customers to ensure timely deliveries, effective issue resolution, and smooth returns management.

**About MrMed**:
MrMed is India’s largest online pharmacy, specializing in providing super-speciality medicines for critical conditions like cancer, kidney diseases, heart disorders, HIV/AIDS, transplants, hepatitis, and more.

We are a patient-centric organization committed to providing access to medicines for individuals undergoing treatment for various critical diseases. We understand the challenges that patients face when they are unable to afford or access their prescribed medications, and we are dedicated to making sure that every patient receives the necessary treatment they need. Our team is passionate about improving the lives of those in need and we strive to make a positive impact in the healthcare industry.

For more details, click here:
**Key Responsibilities**:

- Coordinate with the **Logistics Executive** to receive and manage daily delivery data.
- **Handle customer queries** via chat and calls (inbound and outbound).
- Call and follow up with customers on **undelivered or under-process orders**.
- Coordinate directly with **delivery partners** to ensure timely and successful deliveries.
- **Escalate logistics issues** to relevant courier partner and follow until resolution.
- Track and manage **return orders** from customers to the company hub.
- Maintain detailed records of all communication and resolution activities.
- Provide timely updates to customers regarding the **status of their orders**.

**Required Skills & Qualifications**:

- 1+ years of experience in Customer Support / Operations / Logistics Coordination.
- Strong communication skills (verbal & written).
- Ability to manage escalations and coordinate with multiple stakeholders.
- Proficient in using communication and order tracking tools.
- Problem-solving mindset and customer-first attitude.
- Ability to work in a fast-paced, dynamic environment.

**Location**: T. Nagar, Chennai

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Paid sick time
- Provident Fund

Work Location: In person

  • Customer Support Representative/customer Support

    3 days ago

    T Nagar, Chennai, Tamil Nadu, India Genesis Placement Services Full time

    Job Description We are hiring for one of the client in chennai T nagar 1. CRM Strategy Development - Develop and execute a comprehensive CRM strategy aligned with the organization's goals to enhance customer relationships, increase customer retention, and drive revenue growth. 2. Data Analysis - Analyze customer data to gain insights into customer...

  • Customer Support Executive

    1 week ago

    Egmore, Chennai, Tamil Nadu, India Industrial Support Services Full time

    **Customer Support Executive** **Should have Good English communication skill** **Generating leads and Identifying buyers & suppliers (B2B).** **Negotiating and Renegotiating with customers and suppliers** **Any Degree** **Exp : 1 yr - 2 yrs** **Immediate Joining Preferred** **Job Types**: Full-time, Regular / Permanent **Salary**: ₹12,000.00 -...

  • Customer Support Representative

    2 days ago

    T Nagar, Chennai, Tamil Nadu, India EAZYMED TECHNOLOGIES PRIVATE LIMITED Full time

    MrMed is looking for Support Executives to assist our customers in order fulfillment and post‑order support over telephone/ chat channels. **Location: T Nagar Chennai (Only work from office role)** **Age Criteria: 20 to 29 years** **Responsibilities**: - Handling customers’ query on products or the company via phone calls and chat channels, and...

  • Customer Support Executive

    7 days ago

    T Nagar, Chennai, Tamil Nadu, India EAZYMED TECHNOLOGIES PRIVATE LIMITED Full time

    **Job Summary**: MrMed is looking for "Customer Support Executive" to assist its customers for order support over telephone/ chat channels. As a Customer Support Executive, you will be the brand ambassador of MrMed and will be responsible for ensuring customers are always delighted by our products and services. **About MrMed**: MrMed is India’s largest...

  • Customer Support Associate

    6 hours ago

    T Nagar, Chennai, Tamil Nadu, India GNB Property Full time

    Designation: Account Manager/Customer Support Executive Location: On-site (Chennai) Are you highly motivated and eager to embark on the next step in your career and make a move into leadership? If you are passionate about customer service, enjoy working in a fastpaced dynamic environment and love to learn more about the amazing world of PropTech, then we...

  • Customer Support Executive

    3 days ago

    T Nagar, Chennai, Tamil Nadu, India EAZYMED TECHNOLOGIES PRIVATE LIMITED Full time

    **Job Summary**: MrMed is looking for "Customer Support Executive" to assist its customers for order support over telephone/ chat channels. As a Customer Relationship Executive, you will be the brand ambassador of MrMed and will be responsible for ensuring customers are always delighted by our products and services. **About MrMed**: MrMed is India’s...

  • Customer Support Executive

    2 weeks ago

    T Nagar, Chennai, Tamil Nadu, India EAZYMED TECHNOLOGIES PRIVATE LIMITED Full time

    **Job Summary**: MrMed is looking for "Customer Support Executive" Healthcare" to assist its customers for order support over telephone/ chat channels. As a Customer Relations Specialist - Healthcare, you will be the brand ambassador of MrMed and will be responsible for ensuring customers are always delighted by our products and services. **About MrMed**:...

  • Customer support

    2 weeks ago

    Chennai, Tamil Nadu, India Insight Customer Call Solutions Ltd Full time ₹ 11,300 - ₹ 13,300 per year

    Job Title: Customer Support Executive (CM Helpline)Company: ICCS (TNCM)Job Type: Full-timeSalary Package:CTC: 13,300Take-home salary: 11,300Shift Timings:10:00 AM to 6:00 PM2:00 PM to 6:00 PM (flexible shifts)Qualification:Any degree (freshers welcome)Address: 269Q+4X9, Government Data Centre Rd, Surya Nagar, Kotturpuram, Chennai, Tamil Nadu 600085Link: Job...

  • Customer Support Executive

    3 days ago

    T Nagar, Chennai, Tamil Nadu, India EAZYMED TECHNOLOGIES PRIVATE LIMITED Full time

    **About MrMed**: MrMed is India’s largest online pharmacy, specializing in providing super - speciality medicines for critical conditions like cancer, kidney diseases, heart disorders, HIV/AIDS, transplants, hepatitis, and more. We are a patient-centric organization committed to providing access to medicines for individuals undergoing treatment for various...

  • Customer Sales

    3 days ago

    T Nagar, Chennai, Tamil Nadu, India EAZYMED TECHNOLOGIES PRIVATE LIMITED Full time

    **Job Summary**: MrMed is looking for "Customer Sales & Support Executive" to assist its customers for order support over telephone/ chat channels. As a Customer Sales & Support Executive, you will be the brand ambassador of MrMed and will be responsible for ensuring customers are always delighted by our products and services. **About MrMed**: MrMed is...