Jira Administrator

**Our mission, your future**:
As a global community of trusted advisors, we create cutting-edge technological solutions to overcome today’s challenges and anticipate tomorrow’s needs. It all starts with the collaboration of a diverse team of passionate intrapreneurs, each driven to make a difference. Together, we challenge the status quo and push each other to new heights.

Ready to make a significant impact on mission-critical projects and shape the future through digital transformation and strategic consulting? Take your ambitions to the next level and discover your next exciting challenge with us

**Your role, your impact**:
As a Jira Administrator, you will join our dynamic and rapidly growing team, where you will help scale our Jira solution with innovative functionality improvements and enhancements. You will manage, configure, and optimize our Jira Service Management environment for efficiency and scalability, ensuring it aligns with our organizational goals. Collaborating closely with the Director of Managed Services and other internal users, you will deliver impactful functionality improvements and maintain a seamless system.

**Your day-to-day**:

- Platform administration:

- Configure and maintain Jira Service Management projects, workflows, schemes, permissions, and automation rules;
- Manage user access, roles, and permissions to ensure compliance with organizational policies.
- Process management and optimization:

- Collaborate with stakeholders to gather requirements and translate them into efficient Jira workflows and configurations;
- Configure SLA measurements and reporting;
- Build customer dashboards;
- Import/export worklogs in Tempo;
- Conduct automated client and internal team reporting;
- Configure Confluence knowledge base.
- Integration and automation:

- Develop and manage automation rules to reduce manual tasks and improve response times;
- Integrate Jira with client ticketing systems (ServiceNow, Freshservice), as well as with external time entry systems.
- Support and training:

- Provide technical support to end users, addressing issues and ensuring timely resolution;
- Conduct training sessions and create documentation for end users and team members.
- Maintenance and upgrades:

- Stay updated on the latest Jira Service Management features/changes and educate the team;
- Perform regular audits to ensure data integrity, security, and compliance.
- Continuous improvement:

- Identify opportunities to enhance service management processes using Jira features and best practices;
- #LI-Hybrid

**Keys to your success**:

- Bachelor’s degree in computer science, information technology, or a related field (or equivalent experience);
- 5 to 7 years of experience as a Jira Administrator, with a focus on Service Management;
- Experience configuring Jira projects, automation and dashboards;
- Strong understanding of IT Service Management (ITSM) principles and frameworks (e.g., ITIL);
- Excellent problem-solving and communication skills;
- Self-motivated with a strong sense of accountability for delivering solutions with mínimal oversight.

**Extra edge**
- Knowledge of REST APIs and shell scripts for bulk creation and load;
- Knowledge of Helpdesk/Support Services environments;

**Language skills**
- English: Proficient

**Our authenticity is our strength**:
The diversity of our backgrounds, experiences, thoughts and insights is our competitive advantage. We foster a collaborative environment rooted in our core values of respect, well-being, passion, trust, integrity and creativity. For us, diversity, equity and inclusion aren’t just buzzwords; they’re essential drivers of innovation and excellence, and powerful catalysts for inspiration and evolutionary ideas. The empowerment of our people is fundamental to being the trusted advisor to our clients. Join us in embracing our authenticity and in leveraging our unique perspectives to collectively build the future we all envision.

**An inclusive path to success**: