Account Executive, Mid Market

**Job Category **:Sales

**Job Details**:
**Account Executive, Mid Market **:**Slack has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to be a little better every single day. In our work together we aim to be smart, humble, hardworking and, above all, collaborative. If this sounds like a good fit for you, why not say hello?**

**We are looking for an Account Executive to join our Sales team and focus on our General Enterprise customers in India. This segment represents a huge opportunity for Slack and we want someone who is eager to do the best work of their lives while supporting others in doing the same.
**You will be responsible for driving the sales process with prospective customers as well as the expansion of existing accounts. You will work closely with our customers to understand their business objectives and act as their trusted guide for using Slack most effectively. You’ll also work with cross-functional teams to help align our product roadmap and marketing materials with customer feedback.
**If you enjoy working with customers from a variety of industries in a rapidly changing environment, then come and join us We’re nice.**

**What you’ll be doing**:

- Be responsible for the full sales cycle from lead to close
- Establish lasting relationships with senior executives and decision-makers
- Help educate customers on the value of Slack throughout their adoption cycle
- Provide recommendations based on a customer’s business needs and usage patterns
- Use data and tools strategically to help prioritize amongst the allocated portfolio
- Manage multiple customers simultaneously at various stages of the Slack buying cycle
- Handle inbound customer communication and organize/escalate issues appropriately including billing, legal, security, and technical inquiries
- Identify customer needs to ensure customer success with special emphasis on signup, upgrade, and renewal
- Collaborate with other members of the sales team (solutions engineers, customer success managers, leadership, etc.) to build strategic adoption plans for customers
- Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product

**What you should have**:

- You have 5 - 8 years relevant work experience in a B2B sales role
- Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
- Excellent communication skills both with customers and within an organization
- Proven negotiation and closing skills
- Strong background of navigating within mid-market organizations
- Ability to develop senior level relationships quickly and effectively
- Experience in establishing relationships with C-suite
- Ability to lead multiple opportunities simultaneously at various stages of the buying process
- Ability to orchestrate and collaborate with cross-functional teams
- You are a self-motivated teammate that can act independently
- You take an active interest in opportunities to increase customer satisfaction and deepen customer relationships
- You have a consistent track record of identifying customer needs and successfully implementing solutions
- You have a proven track record of managing large scale accounts for the duration of the sales cycle and beyond
- You are flexible, adaptive, and resilient
- You have excellent written and verbal communication skills

**About Slack**:
**Ensuring a diverse and inclusive workplace where we learn from each other is core to Slack’s values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work.**

**Come do the best work of your life here at Slack.**

**Accommodations**:
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