Operations Executive

3 days ago

Mumbai, India Collinson Full time

**Collinson**

Collinson is a global loyalty and benefits company.

Valuedynamx is a leading global provider of curated data-driven omnichannel purchase rewards. We are part of Collinson, acknowledged for delivering the world's most valued travel ecosystem.

Collinson has over 30 years loyalty and customer engagement experience and more than 10 years focused on delivering loyalty commerce solutions. They have been at the forefront of loyalty innovation, continually evolving and building capability to meet the changing needs of clients and their customers. More recently, we created Valuedynamx, leveraging our expertise across payments, card-linking, affiliate marketing, earning and redemption to bring them under a single entity to deliver more relevant and engaging solutions for our clients.

Valuedynamx enhance customer loyalty and drive transactional engagement for some of the world’s largest airlines, banks, FIs and hotel groups.

In addition to Valuedynamx, Collinson delivers exceptional travel, insurance and assistance products that differentiate value propositions and loyalty solutions that win deeper, more valuable customer relationships.

Purpose of the job

This role will be the primary operations support for Collinson’s Valuedynamx.

Manage daily operations (batch processing, exports/imports with third-parties)

Communication with clients, client onboarding, Offer setup

Sending reports to client at agreed intervals.

Monitoring daily tasks and notifications form various systems.

Key Responsibilities
- Manage day to day operational processes as per business requirements
- Liaise with service partners and clients to ensure smooth and seamless delivery of services
- Manage customer escalations and perform RCA to minimize occurrence
- Liaise and coordinate with tech, business, and accounts teams
- Keep track of key operational metrices and maintain reports/MIS
- Creating effective procedures and standards to ensure productivity and quality control
- Manage and track customer queries & claims (meticulous handling of claims)
- Timely responses to customer queries

Knowledge, skills and experience required
- Graduate with minimum 3 years exp in ops/customer service preferably within financial services industry
- Minimum of 2 years of professional experience within operations role
- Willing to go the extra mile to ensure customer delight and operational excellence
- Good communication skills, verbal and written.
- Proficiency in MS Excel
- Knowledge of affiliate / performance marketing is advantageous
- Good communication skills are a must and the ability to articulate concepts and designs verbally and in written a plus point
- The ability to work in a team, but also as a self-motivated independent worker

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