Process Associate

Ready to shape the future of work? _
- At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. _
- If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. _

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**_ Responsibilities_**:**_ _**

**_Respond to customer queries and customers concern_**

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**_Provide support for data collection to enable Recovery of the account for end user._**

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**_Maintain a deep understanding of client process and policies_**

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**_Reproduce customer issues and escalate product bugs_**

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**_Provide excellent customer service to our customers_**

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**_You should be responsible to exhibit capacity for critical thinking and analysis._**

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**_Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment_**

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**_Qualifications we seek in you_**:**_ _**

**_ Minimum qualifications_**

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**_Graduate (Any Discipline)_**

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**_Freshers are eligible_**

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**_Preferred qualifications_**:**_ _**

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**_Effective probing skills and analyzing / understanding skills_**

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**_Analytical skills with customer centric approach _**

**_Excellent proficiency with written English and with neutral English accent_**

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**_You should be able to work on a flexible schedule (including weekend shift)_**

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- Why join Genpact? _
- _Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation_**_ _**:

- _Make an impact - Drive change for global enterprises and solve business challenges that matter _
- _Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities_**_ _**:

- _Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day_ _
- _Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress_ _
- Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. _
- Let’s build tomorrow together._
- Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation._

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Job_**_Process Associate_

**_ Primary Location_**_India-Hyderabad_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_Jul 28, 2025, 4:54:26 AM_

**_ Unposting Date_**_Ongoing_
- Master Skills List_Operations_
- Job Category_Full Time_