Salesforce System Administrator

We’re looking for people who put their innovation work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.
- What YOU WILL EXPERIENCE IN THIS POSITION:

- This role will collaborate with the Salesforce team to support internal and portal users. Responsibilities include internal support cases, user provisioning and training, metrics support, reporting.
This role will also work closely with the team to complete project tasks while both receiving and sharing technical guidance with peers. The individual should be self-motivated and take initiative to advance their knowledge independently. This role will provide the opportunity to gain further knowledge and experience with the evolution of our Salesforce ecosystem.

What YOU WILL EXPERIENCE IN THIS POSITION:
In this position, you will get to:

- The CRM Administrator will be responsible for supporting tactical day to day administration and operation of Salesforce related processes and workflows
- Working with user community and segment admins on an ongoing basis to improve and enhance the system to support the business globally.
- The analyst needs to have firm grasp of CRM best practices to drive and foster greater adoption and to improve internal customer experience on an ongoing basis.
- Provide tier 2 support to administrators and power users
- Provide reporting assistance, dashboards building
- Maintaining data quality by conducting data integrity audits, reviewing reports, and working with data owners to fix issues
- Salesforce Major Release (Readiness) Review / Regression Testing
- Answer best practice, process and “how to” questions, lead Salesforce trainings for admins and BA’s, provide overviews of new functionality as it becomes available
- Attend Salesforce LIVE webinars, community events and assist in end-user training sessions as new features and functions are deployed
- You have:

- Bachelor’s degree from an accredited institution (preferably in Marketing, Business, Communications, Information Systems or related field)
- One or more Salesforce Certifications
- 2+ years’ experience supporting Salesforce Sales Cloud or Service Cloud in a Lightning enabled environment (or a combination of both). Experience with Communities, Commerce Cloud, and/or CPQ is a nice to have.
- Some Salesforce Development experience is a nice to have
- Strong analytical, troubleshooting and problem solving skills
- Excellent oral and written communication skills
- Understanding of Agile, SCRUM methodology. Experience with Jira and Confluence is preferred
- Ability to manage and prioritize workload to meet deadlines
- Highly motivated with a strong desire to succeed and achieve goals, as well as the willingness and ability to continuously learn new skills and take on added responsibilities
- We have:

- A dynamic global reach with diverse operations around the world that that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
- We are a $2.1 billion, high-performance electrical company with a dedicated team of 9,000 people, across more than 80 global locations
- We have a robust portfolio of product brands dating back more than 100 years and including: nVent CADDY, ERICO, HOFFMAN, RAYCHEM, SCHROFF and TRACER
- Commitment to strengthen communities where our employees live and work
- We encourage and support the philanthropic activities of our employees worldwide
- Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money
- Core values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being:

- Innovative & adaptable
- Dedicated to absolute integrity
- Focused on the customer first
- Respectful and team oriented
- Optimistic and energizing
- Accountable for performance
- Benefits to support the lives of our employees

At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other’s authenticity because we understand that uniqueness sparks growth.