Associate - Client Services

1 week ago

Pune, India TIAA Full time

Business Continuous Improvement

The Bus Cont Improv job executes the operations of improvement projects from initial research and assessment stages through the transition and implementation phases. Working under general supervision, this job works with functional teams across the organization to identify and execute improvement strategies that best enhance operations. This job also calculates metrics that measure the impact of process enhancements after they are implemented by the organization.

Key Responsibilities and Duties
- Runs process improvement and continuous improvement analyses to identify potential upgrades that would be ideal for business unit goals.
- Implements process enhancements to improve operating efficiencies and cost effectiveness.
- Works with functional teams across the organization to discuss and determine needs for business improvements and to strategize possible business solutions.
- Runs business diagnostics to identify, quantify and prioritize value creation projects in congruence with team feedback and input.
- Works with multiple levels of the organization to ensure that the transition to new programs and implemented solutions is smooth and effective.
- Calculates metrics to demonstrate the impact implemented changes have had on the organization.

Educational Requirements
- University (Degree) Preferred

Work Experience
- 2+ Years Required; 3+ Years Preferred

Physical Requirements
- Physical Requirements: Sedentary Work

Career Level

6IC
- __________________________________________________

Company Overview

TIAA GBS India was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA GBS India is focused on building a scalable and sustainable organization, with a focus on technology, operations and expanding into the shared services business space.

Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Accessibility Support

Phone: (800) 842-2755

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