Call Centre Associate

4 days ago

Ernakulam, India Dynamed health care Full time

1. Handles incoming and outgoing calls

2. Respond to customer queries in a polite, friendly, and professional manner.

3. Take ownership of all cases until a satisfactory solution is reached.

4. Adhere and follow on agreed KPI/Targets

5. Proper escalation process should be followed in all complex cases where the Associate may need to escalate the issue second level of support as the need may arise.

6. Required to handle and infuse angry patients and to offer a viable solution.

7. Required to meet agreed targets on a daily/weekly/monthly basis.

8. Perform outbound calls for appointment confirmation, rescheduling, telemarketing activity, retention, online appointment, and other related outbound activity.

9. Informed patients about new products, treatments, and services.

10. Sell the products and services to existing and new patients.

11. Listen to objections and handle them effectively.

12. Comply with all other tasks assigned by the Supervisor/Manager

13. Maintain customer complaint/Suggestion log.

14. May be asked to work on split duty and different shifting timing according to business needs

15. Respond to or redirect telephone calls to appropriate staff and departments

16. To comply with the Existing policies and procedures

17. Actively participate in the Patient Safety and Quality Improvement Programs and other In-Service Training Programs

18. Perform other duties and tasks assigned by the Head of Department within the scope of his/her job.

**Salary**: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift

Supplemental Pay:

- Overtime pay
- Yearly bonus

Ability to commute/relocate:

- Info park, Ernakulam - 682030, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (preferred)

**Experience**:

- Call center: 1 year (preferred)

**Language**:

- English (required)

**Speak with the employer**

+91-XXXXXXXXXX

  • Call Centre Executive

    2 weeks ago

    Ernakulam, India Sunrise Hospital Full time

    Required call center executives - Qualification : Graduvation / equilant - Registering complaints & escalating to the concerned departments. **Salary**: ₹10,000.00 - ₹12,000.00 per month Schedule: - Rotational shift Ability to commute/relocate: - Kakkanad, Ernakulam - 682030, Kerala: Reliably commute or planning to relocate before starting work...

  • Sale Associates

    2 weeks ago

    Ernakulam, India CII - Model Career Centre Full time

    Greetings from CII MCC We are looking for Sales Associate. Job role. - Use of various sales methods (door-to-door, cold calling, presentations etc) - Develop new sales strategies and models - Evaluate sales strategies' effectiveness - Broadband Connection sales. **Qualification : Plus Two.** **Salary Up to 20k + Incentive + Travel...

  • Call Center Executive

    11 hours ago

    Ernakulam, India AR Consultants Full time

    Call centre executive needed for a company for their marketing department. females having experince in same can apply **Job Types**: Full-time, Regular / Permanent **Salary**: ₹8,291.68 - ₹20,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift - Flexible shift Ability to commute/relocate: - Kalamassery, Ernakulam - 682033,...

  • Tele Calling Executive

    4 days ago

    Ernakulam, India CII - Model Career Centre Full time

    Greetings From **CII MCC **! We are looking for **Tele calling executive** **job role**: - **utilize inbound and outbound telephone calls to persuade customers to purchase companies' products and services**. **Location**: - **Kalamassery**,Market road** **Age: - up to 30** **Qualification: - **Graduation** **Salary**: ₹10,000.00 - ₹15,200.00...

  • Contact Centre Agent

    6 days ago

    Ernakulam, India Gairme Solutions Full time

    **Contact Center Associates** Location: Kakkanad (**WORK FROM OFFICE )** **Experience: Freshers with excellent communication skills in English** **Responsibilities**: - Handles incoming and outgoing calls - Respond to customer queries in a polite, friendly, and professional manner. - Take ownership of all cases until a satisfactory solution is reached. -...

  • Contact Centre Agent

    4 days ago

    Ernakulam, India Gairme Solutions Full time

    **Contact Center Associates** Location: Kakkanad (**WORK FROM OFFICE )** **Experience: Freshers with excellent communication skills in English** **Responsibilities**: - Handles incoming and outgoing calls - Respond to customer queries in a polite, friendly, and professional manner. - Take ownership of all cases until a satisfactory solution is reached. -...

  • Customer Support Associate

    4 days ago

    Ernakulam, India CII - Model Career Centre Full time

    Greetings from CII-MCC We are looking for Customer Support Associate ( Work From Home ) Job role - Attending training sessions to grow knowledge of products and to develop customer service skills. - Processing and logging incoming calls into the CRM system. - Identifying customer needs. - Forwarding and escalating inquiries to relevant individuals and...

  • Customer Support Executive

    6 days ago

    Ernakulam, India CII - Model Career Centre Full time

    Greetings from Cii - Model Career Centre !!! We are looking for a customer support executive role - Work From Home Process - Malayalam English Qualification - Plus Two and above Requirement - Laptop with Internet connection (Not Mobile Internet) Salary - 11000 to 14000 Job Role - Inbound Calls Attending - Outbound Calls Attending - Solving Customer...

  • Bpo/ Call Centre

    2 weeks ago

    Ernakulam, India Skillzway Eduhub Private Limited Full time

    **Salary**: ₹25,000.00 - ₹35,000.00 per month Schedule: - Day shift Ability to commute/relocate: - Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (required) **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - Technical support: 1 year (preferred) - tele sales: 1 year (preferred) - total...

  • Associate Sales Manager

    3 weeks ago

    India, Cochin / Kochi / Ernakulam Max Financial Services Full time

    Job Description JOB DESCRIPTION Job Title: Relationship Associate Band:5 Reporting To: Centre Manager Department:Bancassurance -Ujjivan/TMB/ DCB/SIB JOB SUMMARY: Takes responsibility of fulfilling leads & prospecting new business from salary segment of bank partner to close Protection and annuity business. KEY RESPONSIBILITIES: - Lead generation at...