Call Centre Associate

2 days ago

Ernakulam, India Dynamed health care Full time

1. Handles incoming and outgoing calls

2. Respond to customer queries in a polite, friendly, and professional manner.

3. Take ownership of all cases until a satisfactory solution is reached.

4. Adhere and follow on agreed KPI/Targets

5. Proper escalation process should be followed in all complex cases where the Associate may need to escalate the issue second level of support as the need may arise.

6. Required to handle and infuse angry patients and to offer a viable solution.

7. Required to meet agreed targets on a daily/weekly/monthly basis.

8. Perform outbound calls for appointment confirmation, rescheduling, telemarketing activity, retention, online appointment, and other related outbound activity.

9. Informed patients about new products, treatments, and services.

10. Sell the products and services to existing and new patients.

11. Listen to objections and handle them effectively.

12. Comply with all other tasks assigned by the Supervisor/Manager

13. Maintain customer complaint/Suggestion log.

14. May be asked to work on split duty and different shifting timing according to business needs

15. Respond to or redirect telephone calls to appropriate staff and departments

16. To comply with the Existing policies and procedures

17. Actively participate in the Patient Safety and Quality Improvement Programs and other In-Service Training Programs

18. Perform other duties and tasks assigned by the Head of Department within the scope of his/her job.

**Salary**: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift

Supplemental Pay:

- Overtime pay
- Yearly bonus

Ability to commute/relocate:

- Info park, Ernakulam - 682030, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (preferred)

**Experience**:

- Call center: 1 year (preferred)

**Language**:

- English (required)

**Speak with the employer**

+91-XXXXXXXXXX

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