Customer Support Executive

2 weeks ago


Pune Maharashtra, India Orion Express Logistics Pvt Ltd Full time

**Role**: Customer Support Executive / Back Office Executive

**Responsibilities**:

- Post load details on the ERP software system efficiently and accurately.
- Make feedback calls to customers to ensure service satisfaction and collect insights for improvement.
- Resolve vendor/user issues, providing effective solutions and escalating complex problems when necessary.
- Identify and report bugs and issues within the ERP software for quick resolution.
- Perform accurate data entry of information received from WhatsApp groups into the ERP system.
- Monitor various transporters' groups and ensure smooth operations by addressing any queries or issues.

Pay: ₹13,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

Application Deadline: 06/01/2025
Expected Start Date: 06/01/2025


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