Process Trainer: E-commerce

**Trainer’s Requirement and Skills**:

- Bachelor’s degree or equivalent
- Should have training or sales training background with at least 2 year of experience minimum
- Prior BPO experience as a Trainer would be an added advantage.
- Knowledge of learning and development trends and best practices will be an added plus
- Excellent presentation skills
- Excellent written & spoken communication skills Expert in word, PPT, Excel tools & MIS and data management
- Curiosity to learn and leverage new learning tools, systems, or methods of working
- Prior experience on LMS would be an added advantage

**Role Expectations**:

- At scale, every trainer will be assigned to 3-4 businesses at a time and will report to a Training Manager.
- Process trainers will own agent performance ( Definition of Performance: Quality and Conversion of the Agents ) in a business assigned to them
- Trainer should dedicate time to listening to call recordings, updating script and other process materials etc, to keep on continuously improving the sales outcomes from the campaign
- Should be able to look at numbers/ data on dashboards and track and manage performance of their agents

**Responsibilities**:

- Collaborate with cross-functional teams to ensure training material / content quality and accuracy
- Review the performance on dashboards and share feedback with the agents, coach them on a regular basis, and recommend improvements in the product and process
- Drafting and making necessary updates to training material (product deck, call script, FAQs, etc)
- Work with the content team to help validate the documents based on absorbance and feedback from the trainees
- Keep updated with relevant information on customers’ products and processes
- Shadow agents to stay up to date with internal app/web-app product/process changes and challenges
- Provide insights and instant feedback for correction and keep an eye on potential quality issues
- Update details such as Training MIS, Training Calendar, Dashboard, etc. for all your training sessions on a regular and timely basis
- Utilize effective sales training activities like role plays, discussions, and mock/practice calls to strengthen the agents' skills
- Attend calibration sessions with the customer and other team members/ stakeholders from time to time, to obtain feedback on your process and decide on an action plan to improve/mitigate the same
- Perform other tasks requested by the manager to reach team objectives or the company’s objectives based on current needs

**Logistics**:

- Compensation: 2.5-4.5 lacs p.a. ( Initially on a contractual basis for the first 6 months and then will be absorbed into direct payroll basis performance )
- Joining Date: ASAP
- Role: Process Trainer
- Domain: Generic
- Functional Area: Learning and Development
- Employment Type: Contractual for 1st six months and will be absorbed into pay-role basis performance.
- Education: Any Graduate/ Post Graduate would be an added advantage but not a prerequisite.

**Job Types**: Full-time, Contractual / Temporary
Contract length: 6 months

Pay: ₹25,000.00 - ₹40,000.00 per month

**Benefits**:

- Commuter assistance
- Provident Fund
- Work from home

Schedule:

- Day shift
- Fixed shift
- Monday to Friday
- Morning shift

Application Question(s):

- How soon can you join us?

**Experience**:

- Training & development: 1 year (required)
- Sales: 1 year (required)